Experienced RF field service technician, with multiple skill sets. Award-winning customer support professional. Detail-oriented technical consultant with extensive experience in telecommunications. Troubleshoots highly technical issues with ease and patience. Service and repair technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Highlights
Analytical and critical thinker
Skilled install Technician, with both fiber and copper
Skilled multi-tasker
Skilled in HTML, HTTP and IP
Ability to read diagrams and schematics
Proficient in web GUI interface as well as UNIX
Multi skilled in RF field maintenance
Superior troubleshooting skills
Test equipment operation
Complex problem solver
Accomplishments
Over 15 years of telecommunications experience. Experienced in both field, and consumer support.
Experience
12/2014 to 06/2016
RF Field TechnicianEricsson/Apex Systems － Englewood, CO
RF field technician for Ericsson, responsible for working trouble, and outage tickets on Sprint cellular equipment.
Perform assembly and testing of production hardware within the confines of systems and procedures.
Drive testing process improvements and automation methods to help speed up test execution.
Coordinated hardware and software repair processes with outside vendors.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
04/2002 to 03/2014
Technical ConsultantSprint － Lone Tree Denver, CO
Triage and repair Sprint cellular devices and resolved technical issues.
Took weekly inventory of supplies and stock.
Identified and resolved technical issues with a variety of diagnostic tools.
Technical Consultant/ Service and Repair Triage Consultant, l Installed software, modified and repaired hardware and resolved technical issues.
02/2002 to 03/2003
Colle ction AgentFirst Revenue － Denver, CO
Third party collections agent.
Initiated collections calls to customers, and former customers of several merchants.
Education
2000
GEDTEC Community College － Denver, CO, USA
Skills
Adobe Flash player, Samsung Web GUI interface, Cell Site Acceptance, UNIX and LINUX interface, Secure CRT, HTML, HTTP, inventory, IP, Java, Norton Antivirus, Fast learner, shipping and receiving, Triage cell site hardware
