Solutions-oriented and dedicated business professional seeking to leverage my project management and revenue cycle analyst background into a business analyst role.
Excellent analytical, trouble-shooting and problem-solving ability
Sound Knowledge of project management approaches, tools and phases of the project life cycle
Sound knowledge of change management principles, methodologies and tools
Ability to work effectively at all levels in an organization
Adaptability in fast-paced environments
Ability to work independently, manage multiple priorities, and meet deadlines
Excellent interpersonal skills and attention to detail
Unsurpassed work ethic
Proficient in technical Microsoft Office Suite (Excel, Power Point, Word, Outlook)
In-depth knowledge of Python programming language (Python3, NumPy, Pandas, Matplotlib, API Interactions)
In-depth knowledge of advanced Excel functions: Pivot Tables, VBA Scripting, Visual Studio
Proficient in the following databases: MySQL, MongoDB, ETL
Revenue Cycle Technical Analyst Austin, TXAscension Technologies/Nov 2018 to Jun 2019
Serve as the primary point of contact for functional and technical support for Patient Access, Health Information Management, and Patient Financial Services organizations for all 10 Ascension-Seton Austin hospitals.
Lead large scale projects for deployment of the Healthware application across the 10 hospital facilities.
Identify project requirements by analyzing operations, determining project scope, project goals, priorities, and constraints.
Develop problem solutions by describing requirements in a work-flowchart and diagram, studying system capabilities, analyzing alternative solutions, preparing system specifications.
Derived business process improvement initiatives that met IT application requirement processes.
Develops project estimates by identifying phases and elements, personnel requirements, and participating in cost analysis.
Verify results by completing tests.
Prepare customers/organizations in Ascension network, to use system by conducting training.
Provide reference for customers by writing documentation, providing support and guidance.
Maintain systems by researching and resolving problems, maintaining system integrity and security.
Maintains quality service by establishing and enforcing organization standards.
Prepare reports by collecting, analyzing, and summarizing information.
Trouble shoot production issues and provide support to revenue cycle clinicians and IS teams in a timely manner.
Produce and maintain Healthware business requirements documentation, build changes, and support guides.
Produce and execute test scripts to ensure development phase is fit for Production following all Ascension processes and procedures.
Provide input into the overall management of the Austin Ascension-Seton Healthware application support program such as: project status reports, project risks, and dependencies.
Conduct activity-based analysis of business processes and made recommendations based on findings.
Work collaboratively with the Field Services organization and management to increase efficiency on the deployment of all Windows 10 upgrades through-out Ascension-Seton hospital network of facilities in Austin.
Boosted company efficiency and customer satisfaction by streamlining or eliminating inefficient processes.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Developed and managed project plans while providing weekly status updates to management.
Trained end-users in best practices to minimize errors and protect key data.
Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
Apply technical knowledge with change management process by following the established procedures and detailed specifications.
Collaborate with the Ascension software team to review, test, audit, and ensure all requirements were met for successful deployment of the HealthWare application across the Ascension network of facilities.
Responsible for all provisioning of HealthWare and HMS application accounts.
Participated in all testing and validation of code upgrades and issue resolutions.
Project Manager Austin, TexasTrueCar/Aug 2017 to Nov 2018
Oversee all major projects within the Trade and Independent teams.
Collaborate with operational teams within the Dealer organization to identify requirements.
Provide necessary feedback to project stakeholders that include clarification of requirements, escalations, scope changes, and resource concerns and challenges.
Ensure projects are implemented according to requirements and successfully executed on a timely basis.
Identify and mitigate risks that could affect completion of the projects.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Fostered an open and collaborative environment within the organization working cross functionally with multiple stakeholders within the Dealer organization.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Planned and executed successful corporate meetings and special events for executive groups.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Analyzed and identified improvements to implement in department systems and controls.
Defined project deliverables and monitored status of tasks.
Identified issues and implemented appropriate solutions to ensure quick and effective remediation.
Enterprise Deployment Project Manager Round Rock, TXDell/Jul 2000 to Feb 2008
Principle point of contact for all enterprise deployment activities during a 'storage area network' engagement.
Manage day to day project management activities in support of enterprise level installations.
Coordinate multiple serve delivery groups within Dell including, but not limited to, Dell Professional Services, Enterprise Design Architects, Enterprise Engineers, and Enterprise Field Delivery Teams.
Responsible for statements of work, producing master timelines, and ensuring customer requirements have been met.
Managed up to 60 engagements simultaneously.
Established and maintained effective professional relationships with internal Dell teams, customers and service providers
Managed ambiguity, uncertainty, and change to successfully execute tactical activities and achieved the desired outcomes.
Education and Training
Bachelor of Science: BusinessTexas A&M UniversityMay 2000College Station, TX
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Texas A&M University
Job Titles Held:
Revenue Cycle Technical Analyst
Enterprise Deployment Project Manager
Bachelor of Science : Business
Create a job alert for [job role title] at [location].