revenue cycle systems support services manager resume example with 15+ years of experience

Jessica Claire
, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Forward thinking healthcare revenue cycle professional with more than 20 years of experience in customer and vendor engagements, possessing a fundamental passion for working collaboratively towards team and organizational successes, specializing in healthcare revenue cycle billing within federal and multi-state regulatory and private health insurance plans spheres.
Proven strengths in effectively spearheading strategic initiatives resulting in electronic data interchange improvements which translate into significant organizational cost reductions.
Extensive experience in managing diverse billing systems and software support solutions within numerous network and cloud-based electronic health record platforms, successfully supporting customer key performance benchmarks, while cultivating and maintaining long-term business partnerships.

10/2015 to 05/2020
Revenue Cycle Systems Support Services Manager The Corridor Group Holdings LLC City, STATE,
  • Oversaw all home health and hospice billing/cash department and clearinghouse spheres
  • Handled/monitored daily, weekly and month-end electronic claims for 31 clients; portfolio of $81M in yearly revenue
  • Configured and maintained financial/billing modules, charge master services/rates, payor plans, reimbursement methodology and reimbursement rates complying with CMS and managed contractual regulatory requirements and guidelines, including most recently FY2020 PDGM Reimbursement, within 12 different Electronic Health Record systems' environments
  • Diagnosed and liaised between internal/external teams and vendor relationships, including but not limited to operations leadership, finance, network administrators, IT, and clients to resolve issues related to systems, billing, payment posting, billed/unbilled revenue
  • Trained, cross-trained new system users and department employees in classroom type sessions to promote useful systems knowledge and operations expertise
  • Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills
  • Updated software platforms by implementing automation and efficiency improvements
  • Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
  • Assessed impact of emerging technology and system upgrades on workflow
  • Analyzed contract documents to identify ambiguity and conflicts between documents and guidelines/specifications
06/2012 to 09/2015
RCM Lead Systems Support & Billing Administrator Transpirus LLC City, STATE,
  • Managed, coordinated and successfully transitioned 9 sunset-Electronic Health Record systems into new Electronic Health Record systems' environments for multiple clients.
  • Trained, cross-trained, coached and mentored billing and cash team staff in 12 different Electronic Health Record systems' environments to maximize department effectiveness.
  • Developed company documents, user guides, maintenance documents and project documentation.
  • Identified and implemented new methods to optimize billing, medical records management and cash application tasks, such as electronic data interchange transactions and secure file transfer protocol.
  • Used vendor end user classification manuals to gain additional knowledge of clinical and financial electronic health record modules and processes.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
01/2005 to 05/2012
Consulting AR Team Lead Gentiva Health Services Inc. City, STATE,
  • Oversaw/managed/reconciled portfolio of $12M in Home Health, Hospice and Infusion client receivables from billing through payment.
  • Resolved delinquent accounts, attained collections goals and maintained high customer satisfaction ratings in fast paced environment.
  • Trained, cross-trained, coached, mentored staff in billing and collections best practice techniques to ensure timely resolution of receivables.
  • Lead resource and subject matter expert in timely resolution of payer denials, recovery projects, appeals, contractual/rate differential adjustments, refunds.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and compiled information for Monthly AR Client meetings.
  • Work with 8 client agencies to understand needs and provide Revenue Cycle Management services.
  • Resolve 121+ AR problems, improved operations and provided exceptional client support.
  • Daily, Monthly, Quarterly and Yearly Financial Analysis and Reporting; Federal Reports, Month-End Reports.
  • High Risk/High Dollar Accounts Review, Analysis and Action Plan Development for Resolution.
  • Cultivated client relations and facilitated effective and timely account escalation of problematic accounts during monthly executive leadership conference calls; as well as supporting clinical, legal team billing audits to ensure ongoing compliance and timely clean billing of unbilled services.
  • New Client Billing Assessments, On-boarding, Implementation
  • EHR Systems Configuration & Maintenance
  • Quality Assurance Software Testing & Troubleshooting
  • ICD-10 / ICD-9
  • Medical Terminology, CPT & HCPCs Coding
  • Secure File Transfer Protocol (SFTP)
  • Computer Skills
  • Support Ticket System Management
  • Medical Billing Manager
  • EHR Systems Configuration & Maintenance: Cerner, Maestro/Meditech, HCHB, Brightree, Delta-Crescendo, Careficient, Interlink, CareAnyware, Casamba-Healthwyse, Wellsky/Kinnser, McKesson, KanTime, Devero
  • Clearinghouse Administrator: Waystar, Zirmed, NaviNet, Availity, SSI, Emdeon, OfficeAlly, Quadax Xpeditor, Ability, eSolutions
  • Revenue Cycle Team Management, Training, Development
  • Healthcare Collections Specialist
  • AR Recovery Projects Specialist
  • Organizational Skills
  • Communication Skills
  • Account Management
  • Time Management
  • Consulting
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Systems Analysis
  • Verbal / Oral Communication
  • Electronic Health Record Systems Expertise: Cerner, Maestro/Meditech, HCHB, Brightree, Delta-Crescendo, Careficient, Interlink, CareAnyware, Casamba-Healthwyse, Wellsky/Kinnser, McKesson, KanTime, Devero
  • System Administration
  • Electronic Medical Records
  • CMS-1450, CMS-1500 Forms Specialist
  • Remote Access Software
  • Electronic Data Interchange (EDI)
  • 5010
  • Technical Support
  • System Support
  • Payment Posting Manager
  • Centers for Medicare & Medicaid Services (CMS) Regulatory Compliance
  • Continuous Process Improvement/Development
  • Account Reconciliation
  • Analytical Skills
  • Problem Resolution
  • Client and Vendor Relationships Management
  • Detail Oriented
  • Senior Leadership
  • Teamwork
  • Microsoft Outlook
  • Microsoft Teams
  • Presentation Skills
  • Troubleshooting
  • Technical Support
  • Work Independently
  • Self-Starter
Expected in 1985 to to
High School Diploma:
Our Lady of Pilar High School - San Juan, PR

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Our Lady of Pilar High School

Job Titles Held:

  • Revenue Cycle Systems Support Services Manager
  • RCM Lead Systems Support & Billing Administrator
  • Consulting AR Team Lead


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: