revenue cycle operations manager remote resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished and goal driven Executive project manager offering more than 17 years extensive experience in project management and tactical business leadership, achieving optimal results with competent planning, organization, and a solutions oriented approach, while driving business growth, profitabiliJessica, and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and key stakeholders.

  • Complex Project and Program Management
  • Risk Management and Analysis
  • Budgeting and Resource Management
  • Data Analysis
  • Strategic Planning
  • Operational Efficiency
  • Workforce Management and Training
  • Effective time management
  • Cross-functional communication
  • Collaborative Leadership
  • Agile Methodology
  • Asana Workflow
Work History
12/2021 to 10/2022 Revenue Cycle/Operations Manager (Remote) Coding Advantage | City, STATE,
  • Managed daily operations of remote medical billing and coding company billing out over $50 million annually.
  • Responsible for accounts receivable of 24 client portfolio, including denial management and third parJessica follow up.
  • Responsible for oversight of revenue cycle operations including, but not limited to, business office/CBO operations; process design and implementation; meeting KPIs and accounts receivable goals; and transition management
  • HR responsibilities include staff recruitment, training, supervision, and development for staff of 35-40 independent contractors across the United States to achieve goals, maintain proficiency, efficiency, compliance and customer service
  • Supervised communications pipeline between cross functional work groups to enforce cohesive communication
10/2016 to 12/2021 Revenue Cycle Manager/Office Supervisor (Remote) MBS Psychotherapy Services | City, STATE,
  • Supervised operations of billing department, including charge entry, claims submissions, rejections and appeals, as well as accounts receivable, accounts payable, reimbursement management and payroll.
  • Created and analyzed revenue cycle KPI reports to monitor and improve maximization of cash flow while improving patient, provider, and customer relations.
  • Implemented processes that fostered an 91% client retention rate, a 2% outstanding claims rate under 60 days old, and increased profits by 43% steadily each year.
  • Presided over all contract set-up and credentialing with all insurance providers and programs, including Medicare, Medicaid, Tricare, and other Third ParJessica Carriers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
09/2014 to 03/2020 Business Communications Strategist/Multimedia Producer SOULutions Media Group | City, STATE,
  • Provided leadership, strategic direction and tactical oversight in development of communication strategies, such as messaging and content for client’s external and internal audiences.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Oversaw company media budget, increasing cost efficiency and sales.
  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
  • Monitored and utilized track data to analyze content performance to strategically improve specific audience interaction.
  • Identified clients' needs and risks to determine suitable services and products consistent with their unique business requirements.
02/2014 to 09/2014 6PM News Producer (TV) WMDT 47 ABC | City, STATE,
  • Collaborated with producers and management to develop newscasts, promotions and teases.
  • Collaborated with News Director and supervised production staff to produce nightly 6PM news rundown, live special events, remotes, elections, etc.
  • Managed daily story selections, while maintaining strict program deadlines and timing each show perfectly.
  • Fostered effective working relationships with clients, government officials, 47ABC’s viewing communiJessica, and other media representatives (local and celebriJessica).
  • Implemented new trends in digital journalism and incorporated them into on-air news segments and modernized our online content.
  • Performed other duties as necessary, such as producing other news programs, video/graphics editor, and acting assignment editor.
04/2004 to 01/2014 Writer, Producer, Co-Host (Radio) Nephthys Incarnate Productions | City, STATE,
  • Conceptualized, developed, and produced successful terrestrial and internet radio shows, focusing on politics and cultural relations.
  • Improved listening audiences by at least 38%-44% within a quarter across all show platforms, consistently.
  • Created, produced, and edited promotional audio spots for the show and web
  • Ran all board operations during live broadcasts
  • Introduced modernized studio equipment and production editing software to boost show production and qualiJessica.
Expected in 12/2013 to to Bachelor of Arts | Mass Communications Delaware State UniversiJessica, Dover, DE GPA:

United States Army Reserve - Oct 2000 - May 2004

Training NCO/Administrative Specialist

  • Google Project Management Certificate - October 2022
  • Project Management Professional (PMP) - Test Scheduled for December 2022

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Resume Overview

School Attended

  • Delaware State UniversiJessica

Job Titles Held:

  • Revenue Cycle/Operations Manager (Remote)
  • Revenue Cycle Manager/Office Supervisor (Remote)
  • Business Communications Strategist/Multimedia Producer
  • 6PM News Producer (TV)
  • Writer, Producer, Co-Host (Radio)


  • Bachelor of Arts

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