25 years in health care, 22 years supervising 10 or more staff. Experienced in setup and implementation of electronic practice management systems. Working knowledge of Allscripts electronic medical record and practice management systems. Excellent interpersonal and communication skills. Experienced in resolving patient inquiries and complaints.
Education and Training
Certified Professional CoderAAPC
Master of Education : Curriculum and InstructionThePennsylvania State University － State College, PA
Bachelor of ScienceSecondary EducationLock Haven University － Lock Haven, PA
Revenue Cycle Manager January 2011 to CurrentMount Nittany Physician Group － State College, PA
Oversee all areas of revenue cycle.
Supervise 15 staff.
Develop policies and procedures.
Analyze effectiveness of policies and procedures.
Assess team's performance.
Resolve patient inquiries and disputes.
Conduct meetings with staff, Practice Managers and other administrative leads.
Provide training and education for providers.
Respond to payer correspondence.
Billing Supervisor February 1991 to December 2010Medical and Surgical Associates － State College, PA
Oversee all aspects of billing process.
Supervise 10 staff.
Perform month end procedures.
Prepare and analyze reports.
Send claims and import payment remittance files daily.
Develop and implement in-house collection process.
Assist in setup and implementation of GE Centricity and Allscripts practice management systems.
Claims Processor and Patient Account Representat March 1989 to February 1991Internal Medicine Associates － State College, PA
Review paper claims for submission.
Send primary and secondary claims to payers.
Post payments to accounts.
Prepare appeals for denied claims.
Answer phone calls and resolve patient inquiries.
Implement filing system for Explanation of Benefits to reduce retrieval time by half.