Results-oriented professional who adapts quickly to rapidly changing environments with vision and leadership insights to strategically plan, direct and control operations to capitalize on emerging business opportunities. Effective in reorganizing, streamlining, and strengthening operations to maximize performance and profitability. Responds to operational and financial challenges with confidence, determination, and focus. Expertise in providing leadership to achieve corporate strategies, build coalitions to support business growth and drive organizational performance. MANAGEMENT COMPETENCIES Leadership
Keen ability to synthesize findings and convey complex concepts in a straightforward manner
Demonstrate insight, vision and boldness to challenges that elicits the best in people to create a shared sense of purpose
Create a highly dynamic work environment that facilitates innovation and continuous improvement Business Growth and Development
Conduct in-depth analysis of business strategy, identifying operational enhancements, best practices for development and the avoidance of foreseeable difficulties with a focus on continuous progress
Plan, develop and implement strategic plans for Business Unit to achieve established objectives with a strong focus on improving results
Initiate appropriate actions to minimize risks and align performance goals with business targets
Epic, GE Centricity Business (Enterprise Task Manager), IDX Term, Vista Plus, OnBase RCM Client, Hyland, SharePoint, SSI
Group, MS Excel, MS Office, MS Outlook, PeopleSoft
Accounts Receivable, Strategic planning
Cash flow, Trainer
Revenue Cycle Management Trainer04/2014 to Current Atrium Health, Patient Financial Services – Charlotte, NC
Currently working as a Revenue Cycle Management Trainer in Patient Financial Services with a focus on Downstream RCM, establishing processes and workflows to serve as a first line of defense to streamline physician billing errors across Atrium Health, as well as, identifying areas of improvement by fact pattern recognition.
Additional responsibility includes the management and oversight of initiatives relative to IDX, ETM, RCM and EPIC as it relates to Accounts Receivable (Cash posting).
Additional accomplishments include:.
Designing, customizing, and implementing targeted educational development programs to support professional development, increase organizational performance and improve the customer experience.
Designing and managing strategic planning for both hospital and physician billing utilizing both the GE Centricity Business Enterprise Task Management System and the Encompass(Epic) System.
Regularly consulting with Management to provide advice and direction on best practices along with developing tools and documentation to support Business Office policies and standards.
Documenting and reviewing a list of prioritized processes, justification, and risk assessments, including updating and communicating newly identified processes to Management, Contractors and Staff.
Preparing marketing campaigns for all new products that will impact the organizations business practices as it relates to the Revenue Cycle.
Establishing and implementing formal processes to identify, assess, understand, prioritize, escalate, report, and track the learning and development of staff.
Implementing best practices and measurable solutions.
Probing, analyzing, synthesizing and articulating subject matters so it can be easily understood.
Provides training administration for staff located across two sites, including the development and maintenance of training curricula, communication of new trainings, and monitoring of training progress.
Works with area SMEs, management, and internal quality assurance organizations to gather metrics and assist in the development of process improvements for the department.
Offering pragmatic recommendations to implement a structured Denial Management and Appeals Program to decrease aging Accounts Receivable (A/R) and improve cash flow.