Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Committed and motivated Administrative/Customer Service Manager with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Self-motivated administrative professional with extensive experience overseeing medical office operations.
Skills
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Training and development
  • EMR
  • Account management
  • Billing and collections best practices
  • Accounts receivable specialist
  • Collections process improvement
  • 35 Locations
  • Billing, Posting, Complaints
  • 9-10K Invoices per month
Experience
Revenue/Customer Service Manager, 10/2015 to Current
Azria HealthWinterset, IA,

Carefully reviewed medical records for accuracy and completion as required by insurance companies, attorney offices, social security disability benefits. Thoroughly investigated past due invoices and minimized a number of unpaid accounts.Recorded and filed patient data and medical records. Resolved customer questions, issues and complaints. Collected, monitored 35 locations throughout Florida and Georgia.
Effectively communicated with team members to maintain clearly defined expectations through training on insurance policies and procedures.
Addressed negative customer feedback immediately.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site techs/trainers. 
Medical records request.
Submitted refund requests for claims paid in error.
Carefully prepared, reviewed and submitted patient statements.
Posted charges, payments and adjustments.
Front Desk Coordinator/Trainer, 02/2012 to 09/2015
Ace HardwareDenton, TX,
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Provided administrative support for eleven physicians.
Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. 
Confirmed patient information, collected copays and verified insurance.
Posted charges, payments and adjustments.
Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
 
Business Office Manager, 06/2008 to 11/2011
Outdoor InnovationsCity, STATE,
Interviewed, on-boarded, developed and oversaw daily activities.
Customer Contracts, billing, collections.
Dispatched personnel for jobs.
Advised and streamlined the transition of ownership when company was purchased.
Trained new office staff for  new ownership transition.
Cllinical Team-Test Scheduler, 12/2008 to 07/2010
Tidewater OrthopaedicsCity, STATE,

Testing Authorizations and Scheduling.
Educated patients about their treatments.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Thoroughly investigated past due invoices and minimized Number of unpaid accounts.
Recorded and filed patient data and medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Provided administrative support for twelve physicians.
Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Confirmed patient information, collected copays and verified insurance.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

Check Out, 04/2008 to 10/2008
Jewett Orthopaedic ClinicCity, STATE,
 Lived in Orlando for a short time, worked at Jewett during that time.​
Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
Collected copays, balances, surgery deposits.
Scheduled return appointments.
Insurance verification.
Dierctor of First Impressions, 11/2005 to 04/2008
Prudential McCardel RealtyCity, STATE,
Only reason for leaving this job was that I moved to Florida.
Multi-line switchboard.
Assistant to Property Manager.
Input listings, upload photos into the MLS system.
Schedule In-House realtors for duty.
Update Electronic Showbook.
Assist Realtors with contract packets.
This firm had over 200 agents and 4 locations.
Chiropractic Assistant/Office Manager, 06/2000 to 12/2005
Pinto Family ChiropracticCity, STATE,
 HIPPA Officer
Expertly explained the diagnosis to patients, prescribed treatments and responded to their questions and concerns.
Observed and noted patient reactions to treatment to evaluate progress and make adjustments.
Accurately charted all patient services in records.
Sterilized equipment to maintain safe and clean conditions at all times.
Treated adult and adolescent patients suffering from neck, back, pelvic, shoulder, elbow, wrist and hip pain.
Interview, hire, train all staff.
All patient modalities, develop x-rays, postcards, insurance verification.
Educated patients on the importance of continued care and keeping appointments.
The time employed by Dr. Pinto it was his lowest drop out rate.
Front End Supervisor, 01/1995 to 06/2000
Farm FreshCity, STATE,
Automatically promoted to Front End Supervisor directly out of training.
CSR
Trained and hired all cashiers, supervisor to 16 cashiers.
Balance Office at end of shift (cash, checks, coupons)
Close out each cashiers till at end of shift.
Prepare daily deposits.
Customer complaints, refunds.
Set up and help with opening of new store.
Payout to Vendors.
Disperse payroll checks and cash out if needed.
Education and Training
30+ Years Experience: Medical Office, Expected in
- ,
GPA:
CPR Certified: CPR, Expected in
- ,
GPA:
First Responder Certification Virginia: , Expected in
- ,
GPA:
Activities and Honors
Fundraiser for Hurricane Irma Relief for Big Pine Key: in 5 days we were able to get together $10K of items needed in the Big Pine Key area and delivered to the church.

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School Attended

Job Titles Held:

  • Revenue/Customer Service Manager
  • Front Desk Coordinator/Trainer
  • Business Office Manager
  • Cllinical Team-Test Scheduler
  • Check Out
  • Dierctor of First Impressions
  • Chiropractic Assistant/Office Manager
  • Front End Supervisor

Degrees

  • 30+ Years Experience
  • CPR Certified
  • First Responder Certification Virginia

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