(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated Revenue Analyst offering more than eight years in the hospitality industry, as well as in-depth knowledge of Opera, Delphi and Fidelio programs.

  • Exceptional customer service
  • Inventory management systems
  • Dependability
  • Superb interpersonal skills
  • Reliable
  • Attention to detail
Temple University Philadelphia, PA Expected in 2007 Bachelor of Science : School of Tourism and Hospitality Management - GPA :
Accor Hotels - Revenue Analyst
Dallas, TX, 04/2010 - Current

Create and update all group blocks in Opera.

Work closely with group contacts and Sofitel Sales team to detail all group blocks including rooming lists and billing.

Respond to all Trip Advisor reviews for hotel.

Process individual reservations for Sales department.

Monitor hotel inventory and update rates for group blocks.

The Crown Plaza Philadelphia - Downtown - Front Desk Agent/Reservation Coordinator
City, STATE, 07/2007 - 04/2010

Operated guest check in and check out, including preparation of guest bills.

Assisted in organizing group, VIP and airliner rooming lists.

Solved guest issues to improve guest view scores weekly.

Booked group, transient and negotiated rate reservations.

Monitored all blackout dates, special restriction and special event dates, and advance purchase reservations.

The Academy Of Natural Sciences - Education Staff
City, STATE, 2007 - 07/2007

Oversaw Safari Overnight Program for Boy and Girl Scout troops.

Hosted children birthday parties and conducted tours of museum.

Participated in outreach programs including bringing animals to homes and camps to educate audiences on wildlife preservation.

The Academy Of Natural Sciences - Facility/Event Sales
City, STATE, 05/2006 - 2007

Developed sales leads and called prospects.

Schedules events.

Preformed walk-throughs of rental space to potential clients.

Execute contracts for new clients.

Maintain accounting software.

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Job Titles Held:

  • Revenue Analyst
  • Front Desk Agent/Reservation Coordinator
  • Education Staff
  • Facility/Event Sales


  • Bachelor of Science

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