Dedicated Revenue Analyst offering more than eight years in the hospitality industry, as well as in-depth knowledge of Opera, Delphi and Fidelio programs.
- Exceptional customer service
- Inventory management systems
- Dependability
- Superb interpersonal skills
- Reliable
- Attention to detail
Dallas, TX, 04/2010 - Current
Create and update all group blocks in Opera.
Work closely with group contacts and Sofitel Sales team to detail all group blocks including rooming lists and billing.
Respond to all Trip Advisor reviews for hotel.
Process individual reservations for Sales department.
Monitor hotel inventory and update rates for group blocks.
City, STATE, 07/2007 - 04/2010
Operated guest check in and check out, including preparation of guest bills.
Assisted in organizing group, VIP and airliner rooming lists.
Solved guest issues to improve guest view scores weekly.
Booked group, transient and negotiated rate reservations.
Monitored all blackout dates, special restriction and special event dates, and advance purchase reservations.
City, STATE, 2007 - 07/2007
Oversaw Safari Overnight Program for Boy and Girl Scout troops.
Hosted children birthday parties and conducted tours of museum.
Participated in outreach programs including bringing animals to homes and camps to educate audiences on wildlife preservation.
City, STATE, 05/2006 - 2007
Developed sales leads and called prospects.
Schedules events.
Preformed walk-throughs of rental space to potential clients.
Execute contracts for new clients.
Maintain accounting software.
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School Attended
- Temple University
Job Titles Held:
- Revenue Analyst
- Front Desk Agent/Reservation Coordinator
- Education Staff
- Facility/Event Sales
Degrees
- Bachelor of Science
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