Diligent and driven Revenue Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Critical thinker who continually seeks to manage and maximize revenue. Always willing to go the extra mile to get the job done, while giving respect to all employees and customers. Dedicated to achieving customer satisfaction as well as meeting or exceeding the company's expectations. Excellent attitude and professionalism.
Responsible for Reviewing and analyzing reports such as Market Vision, STAR, Hotel Intelligence, and other measurement tools to maximize revenue. Responsible for the weekly preparation of the 10-Day Forecast. Perform audits and maintenance on all systems such as Opera, Delphi, Holidex, and Passkey. Manage Group and Transient Inventory, as well as ensuring rates are loaded correctly. Process group rooming and Create Personal reservation website for all call in groups. Communicate Strategies and procedures to other departments as required. Acts as Revenue Manager in his/her absence.
Responsible for the maintenance of group room blocks. Conduct group audit checks to ensure all systems balance( Opera, Delphi, Passkey, Holidex). Maintain group pick-up reports and communicate with both Sales and Conference Services during weekly tentative reviews regarding upcoming tight-nights and groups cut-offs. Handle and resolve Reservation issues.Supervise others in the accurate taking and recording of reservations, either over phone, through web site, fax or correspondence ensuring that a professional and courteous image is created at this first point of contact reflecting the standards of a luxury hotel .
Developed and coached staff to maintain high levels of service and meet department standards and goals.Trained new and existing employees and also followed up on new and existing disputes and problems with customers and staff.Check guest in and out, prepare VIP paperwork, check cash and credit reports to ensure all guests have enough credit, ensure all guest are safe, cashiering and handling large amounts of cash, and also preparing bank deposit.
Prepare paperwork at the end of the day, balance credit cards, check registration cards for accurate information, make sure supplies was restocked, balanced cash drawers, check all agents paperwork, post additional charges to guest room, Check guest in and out, Check credit and cash reports, and ensure all guest was satisfied to the best of my ability.
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