LiveCareer-Resume

return specialist trade partner resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I'm very much a people person, I love to be around people, work with people and be in an upbeat happier setting.

I work well with others obviously.

I have a lot of skills and knowledge; I'm just looking for something after being a stay-at-home mom for the last 9 years and now being a single parent!!!

Skills
  • Cash management
  • Bank deposits
  • Customer seating
  • ID verification
  • Cash drawer balancing
  • Returns and exchanges
  • Credit and cash transactions
  • Coin counting
  • Security monitoring
  • Cash register operation
  • Loss prevention
  • Customer assistance
  • Issue resolution
  • Product recommendations
  • Scanner operations
  • Payment processing
  • Training and mentoring
  • Merchandise restocking
  • Liquor regulations and compliance
Experience
Return Specialist - Trade Partner, 08/2010 - 02/2013
Emcor Group, Inc. Texas City, TX,
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Rotated through various departments to meet demands of business.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Defused escalated situations to retain customer satisfaction and loyalty.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Consistently received [Number]% rate of customer satisfaction.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned items in accordance with store policy.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
National Account Representative, 09/2007 - 11/2009
Grand Circle Travel TX, State,
  • Delivered positive customer experiences through friendly conversation and fast service.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Offered available products and solutions to meet diverse requirements.
  • Conveyed updates regarding business proposals, contracts and current projects.
  • Oversaw new product rollouts and program changes.
  • Demonstrated products at customer locations and answered questions.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
  • Grew brand awareness by increasing market penetration with customer-focused approaches.
  • Pro-actively identified and solved complex problems impacting sales and business direction.
Call Center Customer Service Representative, 08/2004 - 06/2007
Columbia Sportswear Company Pleasant Prairie, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Implemented additional services to maintain exceptional client service ratings.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Worked directly with Lowe's associate for return of damaged or defective units
Floating Bank Teller, 08/2000 - 05/2004
Chemical Bank - Shoreline City, STATE,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Built and maintained client relationships through quality, personalized interactions.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Delivered exceptional service to customers in person or over telephone.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Sales Associate, 07/1996 - 11/2000
JCPenney City, STATE,
  • Helped customers with questions about items.
  • I worked in many different departments, the position is a "floater".
  • Worked in the jewelry department which background check was part of that position.
  • Also worked in gift registry which wrapping gifts professionally was part of that, brought out creativity I wasn't aware of.
  • Lastly I worked on the receiving dock
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Adhered to company initiatives and achieved established goals.
  • Developed trusting relationships with customers by making personal connections.
Education and Training
High School Diploma: , Expected in 05/1996
-
Coloma High School - Coloma, MI
GPA:
Status -
: Business Administration And Management, Expected in
-
Lake Michigan College - Benton Harbor, MI
GPA:
Status -
  • One class from receiving my associates degree which was being paid for by whirlpool Corporation. I was going for my BA in Business

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Resume Overview

School Attended

  • Coloma High School
  • Lake Michigan College

Job Titles Held:

  • Return Specialist - Trade Partner
  • National Account Representative
  • Call Center Customer Service Representative
  • Floating Bank Teller
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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