retention customer service representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in customer service, customer retntion whie proudly serving our gret nation as a soldier in the national gaurd where i am trained in logistics and management. I pride myself to being accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed.

  • Conflict resolution
  • MS Office
  • Data Entry
  • Time management
  • Customer retention
  • Customer Service
  • Technical Support
  • Operations management
Work History
Retention Customer Service Representative, 07/2019 - Current
Ibex Holdings Limited Pittsburgh, PA,
  • Archived and exceeded company standards by over 10% consistently
  • Earned accolades as well as employee of the month on more than one occasion
  • Developed product demonstrations and presentations for customers
  • Reviewed successes and failures to learn from previous mistakes
  • Provided excellent customer service and ensured customer satisfaction
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Offered advice and assistance to customers, paying attention to special needs or wants
Soldier, 01/2018 - Current
Trinity Health Corporation Johnstown, OH,
  • Consistently achieved military standards in fitness and army values. scored an average of 20% above physical health requirements
  • Surveyed and controlled access to restricted areas to reduce incidents and theft by monitoring traffic of personnel and visitors
  • Oversaw inventory to reduce inaccuracies and ensure proper equipment maintenance
  • Authored daily activity, incident, safety, repair, and irregularity reports
  • Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations
  • Established and commanded field communication operations
  • Patrolled designated coverage areas and evaluated terrain for defensive use
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials
  • Organized documents to increase operational productivity
  • Trained in use of tear gas, passive ordnance and explosives
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context
  • Directed logistical training procedures in accordance with military regulations
Support Staff, 06/2019 - 12/2019
Community Living Centers, Inc. Clarkston, MI,
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
  • Kept building entryway glass clean and polished for a professional presentation
  • Carried linens, towels, toilet items and cleaning supplies using the wheeled cart for maximum efficiency
  • Verified cleanliness and organization of storage areas and carts
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
Direct Care Worker, 07/2018 - 12/2019
Hinds Behavioral Health Services City, STATE,
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
GED: , Expected in
Hinds Community College - Raymond, MS
Status -
Associate of Science: Logistics And Materials Management, Expected in
Army Logistics University - Fort Lee, VA
Status -
Associate of Arts: Customer Service Management, Expected in 2013
University of The West Indies - Kingston, JAMAICA,
Status -

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Resume Overview

School Attended

  • Hinds Community College
  • Army Logistics University
  • University of The West Indies

Job Titles Held:

  • Retention Customer Service Representative
  • Soldier
  • Support Staff
  • Direct Care Worker


  • GED
  • Associate of Science
  • Associate of Arts

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