Hard working and energetic retention and sales manager and top-rated sales associate with more than 7 years leading dynamic sales teams in fast-paced environments
Established track record of exceptional retention & sales results
High customer service standards
Excellent time management
Supervision and training
Complex problem solving
Strong interpersonal skills
Team building expertise
Proven sales track record
Achieved above 100% of quota every month as a Retention and Sales Manager.
Led inbound sales calls with team members to establish sales and customer retention goals.
Created and directed sales team training and development programs.
Developed new client retention strategies reducing churn.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Ranked in top 5% of sales supervisors in the West region.
Implementing wireless and wireline experience to analyze and overcome sales challenges.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Received company Employee Performance Award after maintaining record sales achievement year over year.
Reduced cost per customer & increased sales per capita.
Hired, trained, scheduled, and motivated employees.
Organized and ran current theatre promotions.
Utilizing teamwork to benefit both myself and my co-workers.
Supplied and maintained excellent customer service.
Meet and consistently exceed sales and customer service objectives.
Improved store productivity.
Trained staff to deliver outstanding customer service.
Contributed to merchandising ideas at team sale meetings.
Reorganized the sales floor to meet company demands.
Opened a new store location and assisted in recruiting and training new staff.
Advanced coursework in Research
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