Retail Store Supervisor resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced individual focused on setting attainable goals for athletes of all abilities. Enthusiastic and patient Youth Coach offering one-on-one assistance for kids requiring additional support. Careful provider of guidance to turn budding athletes into life-long champions.
Skills
Shrink reduction
Payroll management
Shelf restocking
Merchandising
Personnel training and development
Leadership development
Strength coaching
Game plays
Personable and friendly
Agenda planning
Student monitoring
Staff development
Lesson plan development
Safety understanding
First Aid/CPR
Education and Training
Gavilan CollegeGilroy, CAExpected in 02/2015 ā āAssociate of Arts:Business And Managerial Economics - GPA:
Thomas Downey High SchoolModesto, CAExpected in 06/2007 ā āHigh School Diploma: - GPA:
Experience
Total Wine - Retail Store Supervisor Durham, NC, 02/2019 - Current
Dealt with customer complaints and rectified product and service issues.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Greeted customers upon entrance to store and offered assistance in locating items.
Supervised and trained staff on service techniques, boosting overall customer satisfaction.
Stayed up to date on product trends and customer needs.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Reviewed schedules to keep stores under leadership properly staffed.
Conducted personnel performance appraisals to assess training needs of staff members.
Studied sales figures to determine quantity of products and brands needed to supply store.
Created successful plans to maximize profits and reduce loss.
Coordinated restocks to keep retail displays organized and full for customers.
Supervised work of cashiers, training new team members and monitoring performance.
Contributed to merchandising ideas at team meetings to increase sales.
Increased sales by optimizing in-store promotional strategies.
Metropolitan Government Of Nashville & Davidson County - Youth Ambassador Nashville, TN, 02/2019 - Current
Established clear goals and well-thought-out paths to achievement.
Worked on behalf of local young people to obtain and coordinate beneficial resources.
Studied how to properly interact in business settings.
Helped with registration processes and applications.
Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
Developed training and exercise programs to meet individual requirements and team play strategies.
Coordinated scheduling and field and facility use with activities office.
Ran sports practices with fun, team-building exercises to supplement grueling drills, maximizing athlete engagement and improvement.
Presented professional appearance to produce tangible, positive impact.
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Ceva Logistics U.S., Inc. - Sales Associate San Leandro, CA, 12/2015 - 02/2019
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Acted as initial contact in addressing customer concerns.
Coordinated activities with other departments to ensure quality customer service.
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