Store Manager equipped with extensive experience in retail management and sales in the technology and communications fields. Customer and results focused and career driven.
Maintained, trained and developed a high performance sales staff. Deliver and exceptional customer experience over all aspects of interaction. Exceeded the number one district on IL/WI region in 2013 by 1.6% Net Promoter Score. Voted "Best Retail Wireless Experience" in DeKalb by The DeKalb Star newspaper 4 years running. Drove store sales results from a "C" level location to "B" level location within 18 months. Produced strong customer retention metrics averaging 40bpts below enterprise average year in and year out.
Managed sales results, customer/employee relations, and relationships with Circuit City leadership of four store-with-in-a-store locations. Coach and develop supervisory staff as well as front line sales staff. Remotely managed schedules, training, sales results and staffing. Juggled a fast paced sales environment in a constantly changing industry while providing an exceptional customer experience.
Opened a new store location and store-with-in-a-store and trained staff of three all new to company. Created strong relationship with Circuit City leadership and staff helping to drive strong sales results. Utilized big box traffic to promote Verizon's brand and presence as the cellular carrier in Circuit City. In the top 5 locations in IL/WI region in overall sales in 2005. Maintained inventory levels with sister store locations. Worked with two sister stores to create a great customer experience by shifting staffing as needed.
Meet and exceed assigned quotas. Quickly became a store leader in sales and customer experience. Winner's Circle honoree in 2003. Responsible for maintaining a high level of knowledge on products and services both internally and versus the competition. Uncovered needs and created solutions for new products such as text and picture messaging, and later smart phones and wireless internet access devices. Resolve customer billing and equipment issues while using the interaction as an opportunity to introduce additional products.
Graduated with honors
Studied general education courses toward an associates in science with a focus on business administration.
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