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Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
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Promoted to Store Manager after 14 months in the Assistant Manager position.
Interviewed over 100 people and successfully staffed 2 new store locations.
Awarded “Top Sales Manager of the Year” in Los Angeles for 2009
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Contributed to merchandising ideas at team sale meetings.
Analyzed marketing information and translated it into strategic plans.
Trained staff to deliver outstanding customer service.
Completed weekly schedules according to payroll policies.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Possessed a competitive spirit and desire to meet and exceed sales goals.
Stayed up to date on the latest data/entertainment technology and devices, such as WIFI, data devices, TV entertainment tools.
Understood customers' needs and help them discover how products meet those needs.
Multi-task in fast paced team environment
Educate and engage customers through product demonstrations
Participated in various incentive programs and contests designed to support achievement of production goals.
Retained and ensured proper handling and care of 150 existing client accounts.
Exceeded targeted sales goals by 120%.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Cal State Fullerton - Fullerton, CA
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Resume Overview
School Attended
- Cal State Fullerton
Job Titles Held:
- Retail Store Manager
- Assistant Store Manager
- Retail Sales Representative
- Retail Sale Representative
Degrees
- Master of Science
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