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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly driven Retail Sales Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Passionate about motivating, training and developing team members to drive profitability in highly competitive environment.

Experience
12/2020 to Current
Retail Store Manager Zappos.Com, Inc. Las Vegas, NV,
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Created excellent M.A.C VIP experience to cultivate customer loyalty and retention.
  • Attended trainings and seminars to gain product line proficiency.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
2020 to 2020
Assistant Store Manager Edible Arrangements Richmond, VA,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Head of loss prevention, supported shrinkage and safety awareness.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
2016 to 2020
Beauty Consultant Cvs Health Corpus Christi, TX,
  • Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Scheduled appointments for customers using CAD.
  • Attended exclusive brand trainings to learn new techniques and selling strategies
  • Accountable for meeting monthly and daily sales goals as well as presells for beauty events.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
2015 to 2016
Department Manager Dollar Tree Morehead, KY,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coached, trained and mentored new team members and manager trainees.
  • Performed opening and closing duties as part of management team, including cash management.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Interviewed and trained new associates based on business needs.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Expected in 05/2018
Associate of Arts: Communications
Florida State College At Jacksonville - Jacksonville, FL
GPA:

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Resume Overview

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager
  • Beauty Consultant
  • Department Manager

Degrees

  • Associate of Arts

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