Versatile Retail Store/Food Service Manager, who thrives in a dynamic, challenging and fast-paced professional environment. Assertive and enthusiastic, with extensive knowledge of retail operations, to include visual merchandising and an unsurpassed work ethic.
Cross-Functional Team Leadership
P&L Management/ Revenue Goal/Growth Attainment
Visual Merchandising/Merchandise planning
Problem Solving/ Decision Making
Training and Leadership Development
Strategic Planning and Leadership
Productivity and Efficiency Improvement
Marketing and Merchandising measured sales trends and inventory levels and translated this into effective merchandising strategies.
Effectively changed the layout of the store, to help draw more customers from a targeted client segment and reduced inventory for seasonal items.
Implemented a visual merchandising directives to strengthen the store's brand and focus on a clear aesthetic that resonated with the market area.
Which delivered generated double digit increases of sales.
Customer Relations Implemented strategies that delivered a higher awareness of customer service and stressed customer engagement, that leveraged increases in store foot traffic driving double digit increased sales .
Awards and Recognition: The Store under my leadership has a proven track record in being a top performer in sales, in 2012 the store generated its first 1 million in revenue, and has double digit comped for 2 years in a row, 2014 the store has since generated over 1 million in revenue, and has generated record monthly sales.
Delivered 100% on Quarterly Store Audit Scores.
Employee Management and Training Consistently maintained and developed training for all management and hourly employees.
increasing customer service and sales levels and improved staff retention.
Provided training to employees that helped them find different ways to encourage a shopper to buy more.
Increasing Average Transactions.
Retail Store Manager12/2012 to 01/2015Goodwill Of ArkansasFayetteville, AR
Develop and managed Management staff and hourly associates.
Spearheaded process-improvement in production and customer service to ensure higher production output and initiated raising the bar of the customers in-store shopping experience.
Generating Record sales month to month.
Manage store expenses prudently, (payroll hours, ensure stores preventative maintenance are followed up.
Created a merchandising strategy that utilized -in-store visuals, and strategic product placement and assortment in both hard and softlines, created the stores aesthetic to be more relevant to the market area as well to attract a broader customer base, to generate a higher increase in percentage of sales and drive foot traffic into the store.
Implemented and facilitated staff orientations at store- level to ensure the new hire candidates had a full scope of knowledge about the Organization and how and why what they do effects the people served.
Grew revenue by 1 million in the first year Partnered with Community and local University to drive increased participation of Volunteers and Community Service.
Built effective relationships with Career Services division to ensure staffing needs were met, and outside businesses to gain additional donations to generate more revenue towards the Organizations Mission.
Store Manager08/2010 to 05/2012Honey Baked Ham CoLittle Rock, AR
Achieved double digit comp store sales for 2 years while maintaining controllable cost well below budget, continuously improve operational execution through attention to detail and adherence to the Honey Baked Operating Standards.
Capitalized on business opportunities in the market area by executing Company marketing strategies to drive sales in all sales channels and develop/manage local store marketing initiatives and activities.
Creates Local Store Marketing plan to increase sales.
Involved in the community, the school and local business, social and not-for-profit activities.
Creates store plan to continuously improve the business.
Develop and maintain business through effective relationships with business partners, adherence to Company local store formats, and the management of other related administrative duties.
Analyze financial and to include P&L reports and develops action plans to grow revenue and control expenses in order to exceed annual budgets.
Store Manager07/2004 to 08/2010Dollar Tree Stores, IncOrlando, FL
Achieved double digit comp store sales while maintaining controllable cost well below budget Implemented strict cost control measures reducing shrinkage labor costs by 25% and 5% respectively; participates in performing all store functions Plan and execute floor moves, merchandise placement and sales promotion set-up Ensures excellence in customer service through visual presentation, merchandise placement and merchandise handling through stock replenishment, develops business plans for the stock team, and translates the plan into implementation steps directing the merchandise placement, participating along with the stock associates to execute the plan.
Double Digit Sales increases in year over year sales.
Reduced shrink percentage, year over year.
37 percent improvement in overall internal customer satisfaction rating 60 percent reduction in employee turnover through improved training and staff development.
General Manager06/1999 to 07/2004McDonald's of OrlandoOrlando, FL
Oversees and participates in all operational duties; designed and implemented strict cost control measures and training initiatives increasing productivity and reducing controllable costs by 6%.
Brought food cost in at 30%.
Team management and development responsibilities including recruiting, hiring, training and scheduling of all staff.
Led and influenced staff through effective motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
Identified operational opportunities and implemented key standard operational procedures to assist with the effective operation of the unit.
Improved guest satisfaction while increasing crew morale and productivity.
Led to sales increase of 20% along with lowering controllable costs.
Oversaw the development of the 24 hour store role out.
Diploma: Business Management/Office Technology, Operations and Multi Unit ManagementDrake Business SchoolNJBusiness Management/Office Technology, Operations and Multi Unit Management Business Management
Operations and Multi Unit Management
administrative, attention to detail, Basic, budgets, budget, Business Management, business plans, cost control, Customer Satisfaction, customer service, Decision Making, directing, financial, Functional, hiring, Leadership, Team Leadership, Team management and development, Leadership Development, Marketing plan, marketing strategies, marketing, market, Merchandising, Office, payroll, Performance Management, Problem Solving, process-improvement, profit, Project Planning, promotion, Read, recruiting, Sales, scheduling, Spanish, staff development, staffing, strategy, strategic, Strategic Planning