Retail Store Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Objective
Seeking new and challenging employment with advancement opportunities
Summary
Experienced customer service professional with strong leadership and relationship-building skills.
Highlights
Efficient
Organization & Planning
Industry Knowledge
Customer Service Mindset
Intelligence
Analytical Skills
High Standards
Communication
Teamwork
Attention to Detail
Proactive
Creative/Innovative
Ability to Develop People
Honesty/Integrity
Positive Attitude/Enthusiasm
Work Ethic
Flexible
Fast Learner
Experience
03/1999 to CurrentRetail Store ManagerGoodwill Redwood Empire | Santa Clara, CA, Oversee the performance of a Leslie's store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.
Accomplishments
Customer Service Award (2011) Midwest Region Operational Excellence Award (2007) (2010) Midwest Region District of the Year (2011)
-Promoted 5 employees from sales associates to Store Managers -Willingly travels around the country assisting with setting up new stores -"Go to Guy" for technical troubleshooting for pool equipment in the Region
Education
Expected in 1999High School Diploma | Whitmer High School, Toledo, OHGPA: Junior and Senior years were used to participate in Whitmer's Machine Trades program
Affiliations
Certified through the National Pool and Spa Institute.
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