Seeking new and challenging employment with advancement opportunities
Experienced customer service professional with strong leadership and relationship-building skills.
Organization & Planning
Customer Service Mindset
Attention to Detail
Ability to Develop People
Retail Store Manager, 03/1999 － CurrentLeslie's Pool & Spa Supplies － Toledo, OHOversee the performance of a Leslie's store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.
Customer Service Award (2011) Midwest Region Operational Excellence Award (2007) (2010) Midwest Region District of the Year (2011)
-Promoted 5 employees from sales associates to Store Managers -Willingly travels around the country assisting with setting up new stores -"Go to Guy" for technical troubleshooting for pool equipment in the Region
1999Whitmer High School － Toledo, OHHigh School DiplomaJunior and Senior years were used to participate in Whitmer's Machine Trades program
Certified through the National Pool and Spa Institute.
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Companies Worked For:
Leslie's Pool & Spa Supplies
Whitmer High School
Job Titles Held:
Retail Store Manager
High School Diploma
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