- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Skilled, former Pharmacy Technician and Retail Sales Representative offering over 13 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance understanding the vaccination program.
Effective at operating within regulations and department guidelines, working with other agencies , co-workers and supervisors to manage telephone calls, emails, letters and reports to ensure a safe and respected community compliance in this new era of the soon to be post COVID-19 pandemic world we live in.
|
|
Stcharles – Aurora, CO,
- Attended to customer complaints and processed product return or replacement requests at the same time communicating about the guidelines pertaining to such.
- Assisted customers in making informed purchase choices and selecting products.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Created visually appealing product displays /zones to increase sales, boosting sales .
- Reduced product damage and theft of merchandise rate through vigilant and effective inventory maintenance and customer service with my peers by 15 percent.
Kaiser Permanente – Tacoma, WA,
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient with continuous improvements.
- Consulted with insurance company representatives to complete claims processing, prior authorization ,resolve concerns and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Communicated directly with doctors offices via telephone, fax, and email.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Supervised a staff of four pharmacy technicians and coordinated day-to-day assignments.
- Recruited, trained and guided Clerks and Technicians from Pharmacy school programs , which improved overall performance by 35%.
- Developed network of medical professionals whose referrals led to average increase of sixty patients per quarter.
Stcharles – Fort Collins, CO,
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address our customer communities questions to keep pharmacy efficient.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
EZ-STEP Incorporated – City, STATE,
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and lowered overhead by 45 percent.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Processed incoming drug orders.
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with patients to collect information about prescriptions to ensure compliance of use and medical conditions or arrange consultations with pharmacists.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
Evergreen Valley College - San Jose, CA
Gavilan College - Gilroy, CA
Mission College - Santa Clara, CA
Community Volunteering for years 2013 and 2015 at the Annual Day on the Bay
Alviso , California held in October, assisting with patient registration for complimentary influenza vaccinations provided by Walgreens Drug Stores.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Formatting
- Length
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Evergreen Valley College
- Gavilan College
- Mission College
Job Titles Held:
- Retail Sales / Customer Service
- Pharmacy Technician
- Pharmacy Technician-Outpatient
- Pharmacy Technician
Degrees
- Associate of Science
- Associate of Arts
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy