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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Skilled, former Pharmacy Technician and Retail Sales Representative offering over 13 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance understanding the vaccination program.

Effective at operating within regulations and department guidelines, working with other agencies , co-workers and supervisors to manage telephone calls, emails, letters and reports to ensure a safe and respected community compliance in this new era of the soon to be post COVID-19 pandemic world we live in.

Skills
  • Good communication skills
  • Excellent written and oral communication
  • Customer Relations with a fair and unbiased outlook.
  • Staff education and training
  • Service standard for safe and respectable compliance
  • Report preparation
  • Key stakeholder relationship building with the community.
  • Account management
  • Complaint resolution using strong analytical and interpersonal skills.
  • Recordkeeping strengths
  • Training development aptitude to be
  • Self-motivated.
Work History
Retail Sales / Customer Service, 12/2015 to 06/2020
StcharlesAurora, CO,
  • Attended to customer complaints and processed product return or replacement requests at the same time communicating about the guidelines pertaining to such.
  • Assisted customers in making informed purchase choices and selecting products.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Created visually appealing product displays /zones to increase sales, boosting sales .
  • Reduced product damage and theft of merchandise rate through vigilant and effective inventory maintenance and customer service with my peers by 15 percent.
Pharmacy Technician, 04/2010 to 06/2015
Kaiser PermanenteTacoma, WA,
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient with continuous improvements.
  • Consulted with insurance company representatives to complete claims processing, prior authorization ,resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Supervised a staff of four pharmacy technicians and coordinated day-to-day assignments.
  • Recruited, trained and guided Clerks and Technicians from Pharmacy school programs , which improved overall performance by 35%.
  • Developed network of medical professionals whose referrals led to average increase of sixty patients per quarter.
Pharmacy Technician-Outpatient, 08/2009 to 10/2009
StcharlesFort Collins, CO,
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Entered and processed patients' prescriptions into internal system.
  • Helped pharmacist clear problematic prescriptions and address our customer communities questions to keep pharmacy efficient.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician, 02/2007 to 06/2009
EZ-STEP IncorporatedCity, STATE,
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and lowered overhead by 45 percent.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Processed incoming drug orders.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated with patients to collect information about prescriptions to ensure compliance of use and medical conditions or arrange consultations with pharmacists.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Science: Human Anatomy , Economics, Expected in
Evergreen Valley College - San Jose, CA
GPA:
Associate of Arts: Electronics And Machining Technology, Expected in
Gavilan College - Gilroy, CA
GPA:
Associate of Science: Pharmacy Technician Program - Refresher Course, Expected in
Mission College - Santa Clara, CA
GPA:
Additional Information

Community Volunteering for years 2013 and 2015 at the Annual Day on the Bay

Alviso , California held in October, assisting with patient registration for complimentary influenza vaccinations provided by Walgreens Drug Stores.

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School Attended

  • Evergreen Valley College
  • Gavilan College
  • Mission College

Job Titles Held:

  • Retail Sales / Customer Service
  • Pharmacy Technician
  • Pharmacy Technician-Outpatient
  • Pharmacy Technician

Degrees

  • Associate of Science
  • Associate of Arts
  • Associate of Science

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