Retail Experience Manager resume example with 20+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Skills
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Experience
Retail Experience Manager, 01/2020 - 05/2021
Behr Process Corporation – Mckinney, TX,
Behr Process Corporation – Mckinney, TX,
- Assisted customers with price selecting the correct running shoes, items for running, and nutritional needs for their activities.
- Displayed strong customer focus and respect.
- Maintained store cleanliness and sanitation through ensuring items tried on were sanitary and daily full clean of the store.
- Maintained the weekly staff scheduled.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Mentored junior team members and managed employee relationships.
Registered Nurse, Emergency Department, 10/2015 - 06/2020
St. Catherine Of Siena – Smithtown, NY,
St. Catherine Of Siena – Smithtown, NY,
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Coordinated and evaluated interdisciplinary care for patients.
- Used feedback and clinical data to improve care quality and patient outcomes.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
- Reached out to patients to convey lab results and provide care instructions.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Counseled caregivers and families on end-of-life planning and educated on patient care options.
- Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
Registered Nurse, Emergency Department, 03/2005 - 07/2015
St. Catherine Of Siena – Rockville Centre, NY,
St. Catherine Of Siena – Rockville Centre, NY,
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Coordinated and evaluated interdisciplinary care for patients.
- Used feedback and clinical data to improve care quality and patient outcomes.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
- Set up trays, supplies and sterile fields for office procedures.
- Reached out to patients to convey lab results and provide care instructions.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Counseled caregivers and families on end-of-life planning and educated on patient care options.
- Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
- Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
Certified Nursing Assistant, 02/2000 - 07/2004
Volunteers Of America – Duncan, SC,
Volunteers Of America – Duncan, SC,
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
Education and Training
: Pre-nursing, Expected in
Gaston College - Dallas, NC
Gaston College - Dallas, NC
- Completed coursework in sociology, microbiology and psychiatry, algebra, and language arts.
Nursing Diploma: Nursing , Expected in 05/2004
Mercy School of Nursing - Charlotte, NC,
Mercy School of Nursing - Charlotte, NC,
- Completed coursework in medical-surgical, mother-baby, and psychiatry, geriatrics, surgery, and ethics.
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Resume Overview
School Attended
- Gaston College
- Mercy School of Nursing
Job Titles Held:
- Retail Experience Manager
- Registered Nurse, Emergency Department
- Registered Nurse, Emergency Department
- Certified Nursing Assistant
Degrees
- Some College (No Degree)
- Nursing Diploma
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