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Retail Experience Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Skills
  • Employee coaching
  • Store maintenance
  • Product organization
  • Data evaluation
  • System implementation
  • In-store support
  • High-energy attitude
  • Promotional support
  • Customer relations
  • Conflict mediation
  • Shipping and receiving understanding
  • Cross-functional collaboration
  • Direct sales
  • Schedule mastery
Experience
Retail Experience Manager, 01/2020 - 05/2021
Behr Process Corporation Mckinney, TX,
  • Assisted customers with price selecting the correct running shoes, items for running, and nutritional needs for their activities.
  • Displayed strong customer focus and respect.
  • Maintained store cleanliness and sanitation through ensuring items tried on were sanitary and daily full clean of the store.
  • Maintained the weekly staff scheduled.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Mentored junior team members and managed employee relationships.
Registered Nurse, Emergency Department, 10/2015 - 06/2020
St. Catherine Of Siena Smithtown, NY,
  • Monitored and managed various treatment and care interventions.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Coordinated and evaluated interdisciplinary care for patients.
  • Used feedback and clinical data to improve care quality and patient outcomes.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
  • Reached out to patients to convey lab results and provide care instructions.
  • Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
Registered Nurse, Emergency Department, 03/2005 - 07/2015
St. Catherine Of Siena Rockville Centre, NY,
  • Monitored and managed various treatment and care interventions.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
  • Improved patient outcomes and quality of care by determining and suggesting changes to processes.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Coordinated and evaluated interdisciplinary care for patients.
  • Used feedback and clinical data to improve care quality and patient outcomes.
  • Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
  • Set up trays, supplies and sterile fields for office procedures.
  • Reached out to patients to convey lab results and provide care instructions.
  • Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
  • Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
Certified Nursing Assistant, 02/2000 - 07/2004
Volunteers Of America Duncan, SC,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
Education and Training
: Pre-nursing, Expected in
-
Gaston College - Dallas, NC
GPA:
  • Completed coursework in sociology, microbiology and psychiatry, algebra, and language arts.
Nursing Diploma: Nursing , Expected in 05/2004
-
Mercy School of Nursing - Charlotte, NC,
GPA:
  • Completed coursework in medical-surgical, mother-baby, and psychiatry, geriatrics, surgery, and ethics.

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Resume Overview

School Attended

  • Gaston College
  • Mercy School of Nursing

Job Titles Held:

  • Retail Experience Manager
  • Registered Nurse, Emergency Department
  • Registered Nurse, Emergency Department
  • Certified Nursing Assistant

Degrees

  • Some College (No Degree)
  • Nursing Diploma

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