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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a position that will allow me to continue to grow while utilizing my extensive retail, coaching and management background.  Dynamic and reliable leader with 17 years of retail banking, customer service and coaching experience.
Skills
  • Excels in team leadership
  • Employee engagement
  • Excellent communication skills
  • Staff Development
  • Leadership mentoring
  • Detail-oriented
Experience
11/2014 to Current
Retail Banking Director, Senior Vice President First South Bank City, STATE,
  • Responsible for the sales, service and operational performance of the entire retail network of 28 banking centers.
  • Developed and implemented the retail incentive plan to drive improved performance.
  • Partnered with commercial, mortgage, and investment partners to ensure that the retail network meet and exceeded loan and deposit growth targets.
  • Increased consumer loan production in excess of $10 million per year doubling the consumer loan production of the bank in 2 years.
  • Played an integral role in the increase of overall assets of the bank from $760 million to over $1 billion.
  • Increased company wide product penetration and cross sell from 5.65 to 6.56 products and services per customer.
  • Achieved 150% of non-maturity deposit growth, 211% of deposit transaction growth, 116% of consumer loan production and 103% of mortgage production.
  • Developed and delivered bank training programs to increase the business acumen of over 150 associates.
  • Provided in the field coaching and mentoring to improve banking center performance.
  • Improved customer retention and satisfaction above the industry average.
  • Served as Program Leader for strategic partnership with LPL Financial.
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  • Grew assets under management by $20 million and increased revenue stream by 20%.
06/2012 to 11/2014
Consumer Market Manger, Vice President Bank Of America City, STATE,
  • Responsible for the overall operation of 14 banking centers in the Northeastern North Carolina Market.
  • Responsible for overall performance of the banking centers including risk management, sales performance, and customer satisfaction.
  • Provided in the field coaching and observations to improve banking center performance.
  • Improved overall performance in an under-performing market.
  • Led the region in overall customer satisfaction.
01/2006 to 06/2012
Licensed Area Manager, Senior Vice President SunTrust Bank City, STATE,
  • Responsible for the overall operation of 14 branches in the Northern Virginia Market.
  • Managed $1.1 billion in total deposits and $270 million in outstanding loans.
  • Responsible for overall client satisfaction, retention and house hold growth.
  • Grew outstanding deposits by over $100 million in less than 1 year.
  • Increased client satisfaction in an under-performing area to above expectations in one quarter.
  • Increased employee engagement and retention above the corporate average.
  • Successfully managed several high performing teams.
  • Recognized as a top performer and worked as a mentor for new area managers.
06/2000 to 01/2006
Licensed Branch Manager, Assistant Vice President SunTrust Bank City, STATE,
  • Responsible for driving branch performance results through coaching, leadership and personally demonstrating effective sales and client service behaviors.
  • Supervised a high performing team of 10 employees.
  • Conducted performance reviews, selection and coaching for improved results.
  • Effectively grew branch deposit and loan balance sheet through proactive calling efforts.
  • Consistently meet or exceeded sales, service and balance sheet growth targets.
Education and Training
Expected in 1995
B.A: Business Management
Virginia Tech - Blacksburg, VA
GPA:
Business Management

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School Attended

  • Virginia Tech

Job Titles Held:

  • Retail Banking Director, Senior Vice President
  • Consumer Market Manger, Vice President
  • Licensed Area Manager, Senior Vice President
  • Licensed Branch Manager, Assistant Vice President

Degrees

  • B.A

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