I am a dependable and effective manager who brings management experience ,and a willingness to take on added responsibility to meet company's goals. Fueled by being extremely results driven, I am passionate about delivering exceptional guest experiences through the upholding of high quality standards. The way that help ensure this is executed properly. Is by spending the majority of my time working on the floor, and with my team, to make sure company customer service standards are met. I understand that the quality of a manager and effectiveness of their management style can determine the culture of the organization, the productivity of its staff, and ultimately, success or failure. I have the ability to direct, supervise, encourage, inspire, and co-ordinate, and in doing so facilitate action and guide change. Managers develop their own leadership qualities and those of others. I am a manager who utilizes planning, organizational and communication skills. These skills are very important in leadership also, but even more so are qualities such as integrity, honesty, courage, commitment, sincerity, passion, determination, compassion and sensitivity. My life and management experiences have helped me obtain the traits that are listed above. I am a skilled manager with solid experience in managing 1 or multiple stores including budgeting and administration.
Exceptional interpersonal communication
Consistently meet goals
Training and motivating employees
Coaching, teaching and developing managers
Recruiting and interviewing candidates for management positions
Time management, organizing, prioritizing
Consistent application of company policy and procedures in appropriate situations
Analytical reasoning, creative problem solving
Monitoring, attention to detail and following up on sales, cost and inventory
Restaurant SupervisorThe Park Vista Hotel A Doubletree By Hilton - Gatlinburg, TN06/2012 - 12/2013
Trained, coached and mentored staff to ensure smooth adoption of new brand values and standards.
Tested staff on their product knowledge to see where each employee needed to improve on to help promote higher ticket average, and more profit.
Developed and rolled out new policies to hold staff accountable for their actions which went hand in hand with Doubletree standards.
Handled guests complaints and resolve conflicts.
Partnered successfully with Chefs to help make a menu that is pleasing to the palate and season appropriate.
Created new revenue streams through adding kid friendly foods.
Exceeded company objectives by having high salt scores ( guests feed back).
Hired and trained qualified employees for the restaurant, bar, and room service.
Maximizes sales and profit.
Responsible for analysis and management of monthly P&L.
Maintain and control inventory by accurately ordering, receiving products, and analyzing sales.
Ensure all areas of the restaurant are properly cleaned, stocked and staffed to meet customer demand at all times.
Responsible for restaurant maintenance, cleanliness, and a high health department score.
Ensure waste is minimized and properly reported for tracking.
Responsible for servers, room service, and bar staff scheduling, utilizing forecasting and labor budgets.
District Manager Hillcrest Foods - Charlotte, NC04/2009 - 05/2012
Interviewing, selecting, and training employees
Coaching, teaching and developing managerial skills in others
Recommending hiring, promotion, transfer, and other decisions that affect the terms and conditions of employment
Ensure all employee onboarding and terminations are handled according to company policy
Setting and adjusting pay rates and work schedules
Ensure cross-training of staff for development and to aid in the scheduling process and in the management of labor costs.
Coaching and directing employees on how to do the job
Motivate staff by providing positive feedback and coaching on performance. Systems were in place to recognize team members.
Delegating to multiple unit managers and following up in a timely manner