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Restaurant Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Banking Assistant with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Service-centric Restaurant Supervisor with 1 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards

Skills
  • Sales operations

  • Service quality enhancements

  • System implementation

  • Performance monitoring

  • Thai Language skill : Reading ,Speaking ,Writing

Skills

Sales operations

:

Service quality enhancements

:

System implementation

:

Performance monitoring

:

Thai Language skill : Reading ,Speaking ,Writing

:
Work History
02/2019 to 02/2020 Restaurant Supervisor Aimbridge Hospitality | Cuero, TX,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
05/2007 to 04/2015 Banking Assistant Independent Bank Group, Inc | Arvada, CO,
  • Coordinated daily cash reconciliation in high-volume location.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Maintained teller drawer to perform bank transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Organized and removed online banking files no longer in use.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Sold cashier's checks, traveler's checks and money orders.
  • Advised clients on mortgage, education and personal loans.
  • Maintained friendly and professional customer interactions.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
05/2006 to 05/2007 Financial Officer Penn State University | University Park, PA,
  • Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
  • Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Provided financial expertise to departments such as human resources and legal.
  • Prepared year-end fixed asset schedule for inclusion in Comprehensive Annual Financial Report and monthly financial reports for board meeting.
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
  • Set and monitored effective financial policies.
  • Developed future financial plans to support company objectives.
  • Offered advice to other executive leaders on strategies to improve financial growth.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
Education
Expected in 02/2019 Certificate of Achievement | Banking And Finance Laney College, Oakland, CA GPA:
Expected in 02/2012 MBA | Business Administration And Management Kasetsart University, Bangkok, Thailand, GPA:
Expected in 04/2006 BBA | Finance Rajamangala University, Bangkok, Thailand, GPA:

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Resume Overview

School Attended
  • Laney College
  • Kasetsart University
  • Rajamangala University
Job Titles Held:
  • Restaurant Supervisor
  • Banking Assistant
  • Financial Officer
Degrees
  • Certificate of Achievement
  • MBA
  • BBA

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