Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Exceptional communication skills
Creative problem solver
Strong client relations
Superb time management skills
Strong interpersonal skills
Positive and can do attitude
Proficient in customer service
Proficient in MS Office
Restaurant Supervisor , 2011 to 2017 Marriott Hotels – Burlington, MA
Carefully interviewed, selected, trained and supervised staff of 15.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Interacted positively with customers while promoting hotel facilities and services.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Human Resource Coordinator , 2010 to 2011 Marriott Hotels – Burlington, MA
Supported human resources staff with new hire orientations and monthly departmental meetings.
Coordinated employment offers with management and extended offers to selected candidates.
Entered personnel and subcontractor data into a central database.
Responsible for keeping employee records up to date to ensure accuracy with HR audits.
Hostess, 2007 to 2010 Marriott Hotels – Burlington, MA
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining tables according to type of event and service standards.
Consistently provided professional, friendly and engaging service.
Utilize and manage Open Table reservation system.
Sales Support Manager, 1998 to 2002 CMGI, Inc – Andover, MA
Responsible for implementation of new sales automation tools.
Developed comprehensive training program for new sales associates.
Sales Engineer, 1991 to 1998 PictureTel Corporation – Danvers, MA
Supported the sales team in writing proposals and closing contracts.
Built client relationships by acting as the liaison between the customer service and sales teams.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Customer Sales Representative , 1988 to 1991 Rockwell International – Boston, MA
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built long-term customer relationships and advised customers on purchases and promotions.
Wrote sales contracts for orders obtained and submitted orders for processing.
Customer Service Manager, 1981 to 1988 Epsilon – Burlington, MA
Effectively managed a high-volume of inbound and outbound customer calls.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Prepared reports and communication for senior management and clients.
Managed call center from initial start-up to full operational status.