Highly-accomplished and detail-oriented professional successful at attaining sales goals through in-depth financial analysis, developing strategies to enhance sales and operations. Adept at cultivating partnerships and building lasting relationships.
Over five years of Customer Service Management experience. I received the 2010 Sales Excellence Award. Promoted Wells Fargo Premier Sales Group after 3 months in Consumer Sales. Expanding knowledge is important and gave the opportunity to work increase 47% of profit with our most prestigous customers. Proven to excel by management I was given additional roles to support the team. Since July 2012, I was trusted to coach over 50 new sales bankers, and motivate their success to increase sales productivity. Contributing to the team has exceeded the 10% goal of Home Equity Application Ratio. Great performance allowed the attendance of Top Performer ceremonies Quarterly.
Exceptional sales skills
Excellent work ethic
Energetic and proactive
Strong problem-solving capabilities
Proficient in Microsoft Office Products
Exceptional sales skills
Great interpersonal skills
Safe Registered (NMLS)
Excellent communication skills
Top-rated sales performance
Attention to detail
Strong problem solving aptitude
Adheres to customer service procedures
Restaurant Owner/CEO10/2010 to Current Ikee's Corner – Allentown,
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Consumer/Premier Inside Sales Banker08/2009 to Current Wells Fargo Bank, N.A. – Bethlehem,
Assessed clients' financial situations to develop strategic financial planning solutions.
Developed and maintained long-term relationships with policyholders and small business entities.
Consistently hit and exceeded sales goals by 10-20%.
Assisted with training sessions to promote new hire sales team professional development and sales goal reinforcement.
Exceeded quarterly sales goals by 25%.
Received Employee of the Quarter Service award in April 2012, July 2012, October 2012, December 2012, April 2013.
Account Specialist12/2003 to 12/2005 AETNA Insurance Company – Allentown,
Worked with management at the project level to ensure expense plans are achieved.
Improved timely paying of bills by developing flexible payment plans for patients.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Senior Application Specialist11/1997 to 10/2003 Dunn & Bradstreet Incorporated – Bethlehem,
Supervised management of corporate portfolios.
Created daily and weekly customer reports for accounting management.
Scored in top 10% of employees in successful resolution of issues
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Bachelor of Science: Criminal JusticeJune 1996De Sales University
- Center Valley,
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Companies Worked For:
Wells Fargo Bank, N.A.
AETNA Insurance Company
Dunn & Bradstreet Incorporated
De Sales University
Job Titles Held:
Consumer/Premier Inside Sales Banker
Senior Application Specialist
Bachelor of Science : Criminal Justice June 1996
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