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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly-accomplished and detail-oriented professional successful at attaining sales goals through in-depth financial analysis, developing strategies to enhance sales and operations. Adept at cultivating partnerships and building lasting relationships.

Over five years of Customer Service Management experience. I received the 2010 Sales Excellence Award. Promoted Wells Fargo Premier Sales Group after 3 months in Consumer Sales. Expanding knowledge is important and gave the opportunity to work increase 47% of profit with our most prestigous customers. Proven to excel by management I was given additional roles to support the team. Since July 2012, I was trusted to coach over 50 new sales bankers, and motivate their success to increase sales productivity. Contributing to the team has exceeded the 10% goal of Home Equity Application Ratio. Great performance allowed the attendance of Top Performer ceremonies Quarterly.
Skills
  • Exceptional sales skills
  • Excellent work ethic
  • Energetic and proactive
  • Strong problem-solving capabilities
  • Proficient in Microsoft Office Products
  • Exceptional sales skills
  • Great interpersonal skills
  • Safe Registered (NMLS)
  • Persuasive speaker
  • Persuasive speaker
  • Persuasive speaker
  • Excellent communication skills
  • Top-rated sales performance
  • Quality assurance
  • Attention to detail
  • Strong problem solving aptitude
  • Extremely organized
  • Adheres to customer service procedures
Work History
Restaurant Owner/CEO, 09/2010 to Current
EcumenNorwood Young America, MN,
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Consumer/Premier Inside Sales Banker, 07/2009 to Current
DanaherWood Dale, IL,
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Consistently hit and exceeded sales goals by 10-20%.
  • Assisted with training sessions to promote new hire sales team professional development and sales goal reinforcement.
  • Exceeded quarterly sales goals by 25%.
  • Received Employee of the Quarter Service award in April 2012, July 2012, October 2012, December 2012, April 2013.
Account Specialist, 11/2003 to 11/2005
AETNA Insurance CompanyCity, STATE,
  • Worked with management at the project level to ensure expense plans are achieved.
  • Improved timely paying of bills by developing flexible payment plans for patients.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Senior Application Specialist, 10/1997 to 09/2003
Dunn & Bradstreet IncorporatedCity, STATE,
  • Supervised management of corporate portfolios.
  • Created daily and weekly customer reports for accounting management.
  • Scored in top 10% of employees in successful resolution of issues
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Bachelor of Science: Criminal Justice, Expected in June 1996
De Sales University - Center Valley, PA
GPA:

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School Attended

  • De Sales University

Job Titles Held:

  • Restaurant Owner/CEO
  • Consumer/Premier Inside Sales Banker
  • Account Specialist
  • Senior Application Specialist

Degrees

  • Bachelor of Science

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