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Restaurant Owner/CEO Resume Example

Resume Score: 80%

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RESTAURANT OWNER/CEO
Professional Summary
Highly-accomplished and detail-oriented professional successful at attaining sales goals through in-depth financial analysis, developing strategies to enhance sales and operations. Adept at cultivating partnerships and building lasting relationships.

Over five years of Customer Service Management experience. I received the 2010 Sales Excellence Award. Promoted Wells Fargo Premier Sales Group after 3 months in Consumer Sales. Expanding knowledge is important and gave the opportunity to work increase 47% of profit with our most prestigous customers. Proven to excel by management I was given additional roles to support the team. Since July 2012, I was trusted to coach over 50 new sales bankers, and motivate their success to increase sales productivity. Contributing to the team has exceeded the 10% goal of Home Equity Application Ratio. Great performance allowed the attendance of Top Performer ceremonies Quarterly.
Skills
  • Exceptional sales skills
  • Excellent work ethic
  • Energetic and proactive
  • Strong problem-solving capabilities
  • Proficient in Microsoft Office Products
  • Exceptional sales skills
  • Great interpersonal skills
  • Safe Registered (NMLS)
  • Persuasive speaker
  • Persuasive speaker
  • Persuasive speaker
  • Excellent communication skills
  • Top-rated sales performance
  • Quality assurance
  • Attention to detail
  • Strong problem solving aptitude
  • Extremely organized
  • Adheres to customer service procedures
Work History
Restaurant Owner/CEO10/2010 to Current
Ikee's Corner – Allentown, PA
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Consumer/Premier Inside Sales Banker08/2009 to Current
Wells Fargo Bank, N.A. – Bethlehem, PA
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Consistently hit and exceeded sales goals by 10-20%.
  • Assisted with training sessions to promote new hire sales team professional development and sales goal reinforcement.
  • Exceeded quarterly sales goals by 25%.
  • Received Employee of the Quarter Service award in April 2012, July 2012, October 2012, December 2012, April 2013.
Account Specialist12/2003 to 12/2005
AETNA Insurance Company – Allentown, PA
  • Worked with management at the project level to ensure expense plans are achieved.
  • Improved timely paying of bills by developing flexible payment plans for patients.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Senior Application Specialist11/1997 to 10/2003
Dunn & Bradstreet Incorporated – Bethlehem, PA
  • Supervised management of corporate portfolios.
  • Created daily and weekly customer reports for accounting management.
  • Scored in top 10% of employees in successful resolution of issues
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Bachelor of Science: Criminal JusticeJune 1996De Sales University - Center Valley, PA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ikee's Corner
  • Wells Fargo Bank, N.A.
  • AETNA Insurance Company
  • Dunn & Bradstreet Incorporated

School Attended

  • De Sales University

Job Titles Held:

  • Restaurant Owner/CEO
  • Consumer/Premier Inside Sales Banker
  • Account Specialist
  • Senior Application Specialist

Degrees

  • Bachelor of Science : Criminal Justice June 1996

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