restaurant manager owner resume example with 20+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Over saw the day to day operation of the transportation department at Wakefern Food Corp. During my time at Wakefern, I have successfully fulfilled and/or exceeded the requirements and expectations of the Terminal Manager , Sr. Supervisor and dispatch position in the Logistic Department. Working at Wakefern has allowed
me to utilize my organizational skills while highlighting my ability to multi-task in a fast pace environment.
From March XXX7 to April 2020 I relocated to Jacksonville Florida to help run my brothers business due to him needing double hip replacement surgery because of injuries he suffered serving 2 tours in Iraq and 20 years in the US Navy.
Skills
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Experience
03/XXX7 to 04/2020 Restaurant Manager Taco Bell | Lafayette, LA,
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Optimized profits by controlling food, beverage and labor costs daily.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Developed and maintained exceptional customer service standards.
01/2008 to 12/XXX6 Transportation Terminal Manager / Sr. Supervisor Hallcon | Mckeesport, PA,
- Directed and supervised the work and productivity of Owner operators, union drivers and dispatch office personnel in the transportation department.
- Scheduled and coordinated backhauls and the delivery of 100 to 150 loads daily with a 97% weekly on time rating.
- Had a clear understanding of hours of service, equipment maintenance, and managed the electronic systems for these processes.
- Oversaw and approved weekly payroll for union and office personnel.
- Oversaw and controlled attendance policy and scheduling.
- Maintained positive employee relations.
- Communicated and cooperated with all supervisors and department heads and kept manages apprised of any problems or potential problems.
- Maintained accident files and records.
- Insured DOT compliance including drivers logs, routes weight and trip reports.
- Performed yearly employee reviews for supervisors and dispatch personnel.
- Created an positive atmosphere in which upward communication is encouraged and motivated associates to achieve department goals and objectives.
- Anticipated, analyzed and troubleshooted problems with deliveries and devised cost effective and legal solutions.
- Created and updated yearly bids for company union drivers.
- Supervisory obligation to educate and discipline driver when necessary.
- Heavy customer service contact, with stores, outside vendors and other departments within the company.
02/2002 to 01/2008 Dispatch Supervisor Vpne Parking Solutions | Hyannis, MA,
- Oversaw Dispatchers, clerks and their daily funtions.
- Supervising a team of union drivers to deliver product to company stores in a safe, efficient and productive manner.
- Plan, organize and ship daily workload.
- Provide customer support to stores to ensure that all logistical issues get resolved.
- Managing drivers start/end times, tardiness, family leave, overtime vacations, and absences to maintain accurate hours for accounting.
- Coordinated yearly vacations and weekly schedule for office personnel.
- Demonstrated team leadership skills.
- Acted as a key communicator between variuos departments regarding schedule changes.
- Offered support/directions to drivers when necessary.
- Strong supervisory, team building and technical skills.
- Presented weekly/monthly (on time, attendance, maintenance, pallets exchange, layover, backhaul, and disciplinary ) reports for upper management.
01/1998 to 02/2002 Dispatcher Wakefern Food Corp | City, STATE,
- Responsible for dispatching 100 to 150 trucks of grocery and produce to various Shoprite store within the East Coast; ensuring timely deliveries.
- Partnering with warehouse personnel to oversee proper loading, efficient and coordinated loading times, and mitigate any issues.
- Compiling and maintaining drivers logs to ensure safe and legal hours of service.
- Worked in a team environment to ensure timely and accurate deliveries of all Shoprite loads.
- Used company specific software to track and organize all company drivers, tractors and trailers.
- Able to work effectively under pressure in a very fast pace production environment, with a high energy, proactive style.
- Flexible to adjust hours/schedule on short notice (same day/weekend) to support unplanned issues that occurred in the department.
- Knowledge of multi-state geography.
Education and Training
High School Diploma | Hudson County Vocational HS, Jersey City, NJ
Activities and Honors
Accomplishments
- Providing guidance and training to new dispatchers, supervisors, drivers, waiters, waitresses and restaurant staff.
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Resume Overview
School Attended
- Hudson County Vocational HS
Job Titles Held:
- Restaurant Manager
- Transportation Terminal Manager / Sr. Supervisor
- Dispatch Supervisor
- Dispatcher
Degrees
- High School Diploma
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