Restaurant Manager with a 15-year career at successful corporate restaurants. Oversaw a high volume, $4 million dollar restaurant. Versed in planning daily operations, staffing, and inventory control with a focus on setting high expectations and raising service standards. Demonstrated team leader with excellent staff management skills. Currently seeking a food service management role.
-Took a struggling restaurant with a great team and created a top 5 restaurant out of 600+ units in Sales increase vs last year, guest satisfaction, and employee retention in fiscal 2011.
-As sales manager for 5 out of 15 years consistently reached and exceeded sales goals which led to being top 5 in the philadelphia division (90 restaurants) numerous weeks for sales increase vs last year.
-As culinary manager for 10 years consistently reached and exceeded food cost goals which led to being top 5 in the philadelphia division (90 restaurants) in numerous months.
-Traveled to 3 struggling restaurants in the east coast to improve them and put systems in place to ensure consistent results.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
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