Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff when necessary. Inventory control.Managed accounts payable, accounts receivable and payroll.
Directed and managed all catering managerial and supervisory level personnel. Instituted training programs. Created and implemented standard operating procedures. Reviewed and approved all weekly personnel schedules and all expenditures related to the catering department. Worked with the Director of Sales in the creation and development of special events and off-premise catering. Reviewed and analyzed profit and loss statements.
Directed the purchase order and control of items needed to carry out catering functions. Hired, fired managed and trained all hourly personnel. Coordinated timely setup and execution of all catering functions. Assisted with monthly inventory. Directed and conducted weekly catering meetings.
Managed all operations on active shifts. Scheduled front of house personnel. Verified sales transactions. Assisted with inventory control and receiving. Coordinated all holidays. Supervised in-house advertising.
Companies Worked For:
Job Titles Held: