Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Contributed to 50 % increase in productivity through improvements in operations, quality, safety and administration.
Supervised first shift operations and more than 60 production and assembly line staff in former management roles.
Recognized as Outstanding Restaurant Manager in the eastern division of the McDonald's Corporation.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales forecasts and schedules to reflected desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Improved annual productivity by [
Continuing education in Communication Skills for Management
Courses in Hospitality and Restaurant Management
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