Customer-focused Restaurant Manager successful in labor control and food cost control. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. I am an innovative manager seeking a position offering opportunities for new professional and personal challenges. I am a driven individual with a can-do attitude who is passionate about learning new things and improving my successful management skill sets. I have over eight years of progressive management experience in the restaurant industry. I am a person who thrives in fast-paced and competitive environments. I possess the great ability to learn new tasks very quickly and to adapt to any changes seamlessly and fast. I am a natural born leader who excels at bringing out the best in all employees.
Exceptional time management skills
Delivers exceptional customer service
AM SERVSAFE CERTIFIED!!!!!!In every job I have ever held I have been recognized by peers and management for going above and beyond normal job functions. I am currently recognized as one of the top ten Restaurant Managers in a 40-store chain. Since being employed in my current job I played a key role in obtaining the restaurant's liquor license to sell beer so that it would increase sales at my restaurant and raise customer satisfaction overall. Since being employed within a three month time frame I have raised customer satisfaction feedbacks by 75% overall. Customers have also verbally stated to me personally how much better the atmosphere in the restaurant is and how much better the quality of the food has gotten.
Pizza Hut(Southeastern Pizza Group)Dublin, GARestaurant General Manager(RGM)Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected desired productivity targets. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Counseled and disciplined staff when necessary.
Subway RestaurantDublin, GARestaurant ManagerIncreased weekly revenue by 30% percent. Counseled and disciplined staff when necessary. Checked the quantity and quality of received products Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Washed, peeled, cut, and seeded fruits and vegetables.Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment.Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis.
Wendy's RestaurantMilledgeville, GARestaurant Shift ManagerPerformed restaurant walk-throughs to gauge timeliness and excellent service quality. Counseled and disciplined staff when necessary. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Took initiative to find extra tasks when scheduled duties were completed. Assisted management with monthly inventory control and weekly stock ordering.
Penn Foster High SchoolScranton, PA, USAHigh School Diploma: Focus in Aliied Health3.6 GPA