Professional with over 7 years of combined experience in customer service and administrative support. Trained Barista supervisor with wide range of coffee and tea knowledge. Resourceful and highly effective in fast-paced work environments, motivated to inspire employees to maintain customer satisfaction and contribute to company success.
Fluent in [Language]
Strong communication skills
Adaptive and creative
Exceptional customer service
can write, read, and converse fluently in Spanish, Portuguese and English.
RESTAURANT COORDINATOR06/2013 to Current FOUNTAIN VIEW FT. STARBUCKS
Assisted and oversaw training of over 100 employees during pre-opening activities; set up the store for grand opening.
Assisted management in executing daily store operations and with supply inventory.
Monitored operational efficiency of the store, deploying employees and delegating tasks.
Anticipated customer and store needs by environment evaluation.
Performed administrative tasks.
Performed evaluation of employees after completing on job training program.
Provided performance feedback.
Performed General Teller duties.
Creation and follow-up of special projects:.
Tasting calendars, to ensure employees are knowledgeable of product and pairings.
Safety board, including global and location specific topics.
Focus of the week publications, in order to improve current practices.
Back to Basics" publications, helping employees build new skills with a strong foundation.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Constantly expanded personal knowledge of coffee styles and varieties.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Controlled line and crowd with quick, efficient service.
Educated coworkers and customers about new products.
Set and achieved goals for professional development, including [Describe goals achieved].
Assisted staff in building their expertise of coffees, teas and merchandise.
Used [Describe training tools] to monitor staff member progress.
RESTAURANT COORDINATOR04/2012 to 06/2013 DISNEY'S ART OF ANIMATION RESORT
Trained employees as QSR hosts/hostesses during store pre-opening and after, making sure they were prepared to be the best they could be in regards to knowledge of menu and procedures, as well as company culture.
RESTAURANT HOSTESS03/2011 to 04/2012 DISNEY'S CARIBBEAN BEACH RESORT
Maintained high standards of Guest Service during high-volume, fast-paced operations.
Mastered point of sale computer system.
Followed procedures for safe food preparation, assembly, and presentation.
Assisted management with inventory control.
Trained employees as QSR Hosts/Hostesses.
Cross-trained as table service restaurant greeter, seater, and assigner.
PROJECT ASSISTANT04/2009 to 12/2009 PAN-AMERICAN HEALTH ORGANIZATION
General office support, invoicing, translations (Spanish, English, Portuguese), composing and editing electronic correspondence and memoranda from dictation, meeting coordination, legal documentation managing, travel and lodging arrangement, visitors assistance, vaccination campaign organization, stand design, e-conferences coordination, event organization.
Bachelor of Science: PsychologyAugust 2014UNIVERSITY OF CENTRAL FLORIDA-
Associate of Arts: Psychology2011Lake Sumter State College-