I am a reliable food service worker who offers strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. I have been successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in cashier and hostess areas and flexible with changing business needs.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Conducted half-hourly dining room and server checks to assess readiness for expected customer loads.
Documented reservations and communicated changes to guests
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Planned and executed 2-100 guest parties by organizing menus, spaces and special requests.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Recorded available tables after seating each party
Answered customer questions about hours, seating and menu information.
Monitored dining room and guest flow to maximize table usage and minimize wait times
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Collected information from arriving customers to seat groups or place them on waitlist.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Informed servers of newly seated parties for speedy service.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Monitored seating area and checked restrooms every 30 minutes to keep spotless.
Took information about guests' party size, led to seating, and offered menus
Checked completed orders for accuracy and bagged meals for easy carrying.
Performed shift change tasks each day to keep store efficient and neat.
Collaborated with team members to complete orders.
Adhered to company safety standards
Supported great dining and meal experiences for guests.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Processed orders and sent to kitchen employees through register system
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Used cash registers and credit card machines to cash out customers
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Supported sales efforts by suggestively upselling food items
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Served needs of customers in busy environment.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Primarily I volunteer at my church in the kids ministry area. I have worked with children ranging form 12-months-old to eleven-years-old. Recently, I have been volunteering as a small group leader for fifth grade girls and plan to be involved as a leader in Abilene Young Life. I have also begun volunteering at the Pregnancy Resources of Abilene as a secretary and silent witness for ultrasounds.
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