To obtain a challenging position in a progressive organization offering opportunities for advancement a career development. Visionary Leader Task-oriented Excellent communication and people skills Able to motivate for optimum performance Self-starter and customer service oriented Used ACSS, VISION East and West, and I2k, Net Ace, EROS and billing systems Proficient in MS Word, Excel and Lotus Notes Seasoned customer service specialist with background in providing advice on diverse customer situations.Account Coordinator who specializes in quality service, customer retention, productivity and team management
Received 100% for Quality for Account Auditing of National Accounts
Awarded Perfect Attendance 2013, 2014
Reduced staff turnover by 3percent by implenting team programs to build moral
Recruited, managed and mentored an average of 5 new customer service representatives per year.
System, billing system, broadcasting, Customer Service, database, decision-making, Financial, network, personnel, camera, processes, reporting, sorting, spreadsheet, Statistics, supervisory, technical assistance, telephone, Phone, Troubleshooting, upgrades
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