Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environment dedicated to working closely with employees to maximize productivity. Decisive leader with good planning and organizational skills.
Skills
Positive rapport
Site inspections
Client advocacy
Effective customer communication
Training and mentoring
Staff performance assessments
Community interaction
Team building
Well-trained in Microsoft Excel
MS Office proficient
Planning
Financial budgeting
Bilingual, Portuguese Speaking
Risk management evaluation background
Safe and vault operation
Money Management
Money Handling
Scheduling and calendar management
Experience
Residential Program Coordinator, 06/2017 to 09/2021 Salvation Army Usa – Portage, MI,
Identified client needs and treatment goals and created treatment plans.
Reported incidents and accidents to medical and law enforcement and documented shift activities.
Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
Helped residents receive recommended services, physical therapy and speech therapy and all medical needs.
Collaborated with team members to identify and accomplish agency objectives.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Assessed each resident's psychosocial needs.
Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress and accompanied clients to key appointments.
Oversaw and coordinated care, support and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals.
Maintained dignity and confidentiality of clients, conducted personal assessments and intakes for potential clients and administered emergency procedures and safety management.
Consulted with clients to assess and meet short- and long-term financial goal.
Completed statement and account reconciliations and tracked down discrepancies.
Prepared monthly and year-end closing statements, financial documents and invoices.
Reconciled bank and credit card accounts monthly.
Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
Tracked employee time and attendance for payroll.
Maintained accuracy when reviewing and reconciling general ledger.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Lead Certified Nursing Assistant, 08/2015 to 06/2017 Mary T Inc. – Shakopee, MN,
Performed comprehensive patient assessments, recording and monitoring vital signs and collecting specimens and interpreting lab results.
Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
ER Technician, 01/2012 to 08/2015 Trinity Health Corporation – Philadelphia, PA,
Assisted with CPR and airway clearing procedures during emergencies.
Took patients' vital signs, collected medical specimens and updated information in patient charts.
Responded to cardiac monitor alarms and other codes requiring immediate response.
Stocked and replenished patient care areas with appropriate supplies.
Monitored patients' condition and reported changes in status or acuity to nurses.
Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
Coordinated with nurses to assess and prepare patients for tests and medical procedures.
Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Conducted patient assessments under supervision of staff nurses and physicians.
Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
Education and Training
High School Diploma: , Expected in 06/2008 BMC Durfee High - Fall River, MA, GPA:
BBA: Human Resources Management, Expected in Bryant And Stratton College - , GPA:
Languages
Portuguese:
Native/ Bilingual
Negotiated:
Accomplishments
Attended and completed DDS Regional Leadership Series 2018-2019
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