Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

  • Team management
  • Relationship development
  • First Aid/CPR
  • Communications
  • Organization
  • Customer service
  • Project organization
Work History
10/2018 to Current Residential Program Coordinator Salvation Army Usa | Jersey City, NJ,
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Collaborated on program operations with our DTA, including offering feedback from participants and improvement recommendations.
  • Ensured that all members in my care were seen in a timely manner for dental, vision, physical, medication; as well as any specialists.
  • Performed medication deliveries, as well as shopping needs for individuals and the Group Homes.
  • Performed Direct Care Support whenever needed.
  • Ensured the confidentiality and rights of the individuals.
  • Kept Confidential binders up to date and accurate with correct information.
  • Kept appointment calendars up to date and accurate for each individual.
  • Ensured individuals had the necessary adaptive/protective equipment and that any equipment was repaired or replaced in a timely manner.
  • Attended Individual Support Plan Meetings and oversaw the documentation for these meetings to ensure information was correct.
  • Attended doctors appointments with individuals to assist in giving information and advocating for our members.
  • Attended Hospital Discharge meetings with the Division of Developmental Disabilities and the hospital to ensure our employees knew of any medical or lifestyle changes in a timely manner.
  • Trained new employees in direct care support positions.
  • Assisted in the training of managers and other Program Coordinators.
  • On-call experience.
  • Advocated for the individuals in the event they were not being heard or given an opportunity they are capable of.
02/2018 to 09/2018 Veterinary Technician Assistant University Of Wisconsin Madison | Balsam Lake, WI,
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic species of animals.
  • Processed new patients and updated client records with key information.
  • Assisted in routine veterinary appointments, recording vitals and any new information on the animals.
  • Assisted in dental procedures, including X-RAY.
  • Assisted in radiographs and ultrasounds.
  • Performed as Front Desk Receptionist, including the following; appointment making, completed reminder cards for patients as well as sympathy and thank you cards.
  • Took care of animals in boarding, including feeding, walking, bathing if necessary, as well as kennel cleanliness.
  • Ensured the cleanliness of the front office, waiting rooms and exam room.
  • Assisted in vaccination administration, as well as microchipping and nail trims.
  • Ensured spay, neuter, and specialty surgery packs had the correct instruments and were sterilized properly.
03/2017 to 02/2018 Caregiver Priority Life Care | Erie, PA,
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Consulted with hospice facilities to assess and enhance care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Documented vitals, behaviors and medications in client medical records.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
03/2016 to 02/2018 Veterinary Technician Assistant University Of Wisconsin Madison | Boulder Junction, WI,
  • Assisted veterinary surgeon in routine and specialty surgeries and procedures across variety of domestic and exotic species of animals.
  • Processed new patients and updated client records with key information.
  • Became proficient in Avimark and Cornerstone veterinary software.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Ensured routine and specialty surgery equipment was packed and sterilized properly.
  • Trained new employees for Boarding.
  • Assisted in dental procedures, including X-RAY.
  • Assisted in performing radiographs.
  • Assisted and administered vaccinations.
  • Performed as Receptionist in doing the following; appointment making for two doctor practice, reminder and sympathy cards, speaking with clients and building great rapport; as well as ensuring all funds were correct at the end of day.
  • Bathed and dipped dogs afflicted with mange or parasitic infestations and applied specific medications for itch relief.
  • Assisted in the rehabilitation and recovery of several dogs from various rescues.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Monitored up to five animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Maintained excellent attendance record, consistently arriving to work on time.
Expected in 05/2010 High School Diploma | South Elgin High School, South Elgin, IL, GPA:

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Job Titles Held:

  • Residential Program Coordinator
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  • High School Diploma

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