Understanding of the developmental disabilities; experienced in working with variety of individuals with intensive needs and First aid and CPR class on preparing myself on any means necessary. I am up to date with Microsoft Word, internal policies, procedures and software systems. Excellent customer service, communication and Experience in the delivery of therapeutic activities: dedicated to delivering excellence and assisting individuals while able to handled crisis stages and irate individuals calmly and professionally. Welcome therapeutic communication, and responsibilities; preparing individuals for community base life.
Residential Partner October 2013 to CurrentCapacity System － Chester, VA
Possesses a positive attitude and the skills to plan, implement and document leisure/special activities and active treatment groups/services during our day Planning and implementing active treatment groups on a variety of treatment aspects, documenting patient's attendance and progress in an established computer system Experience planning, leading and implementing active treatment groups and leisure activities Promote patients' awareness and coping skills to deal with realities of judicial controls Provide intervention for behavior problems and crisis situations Ability to distinguish between appropriate and inappropriate client behavior through observing, conversing and listening, interact with clients in a therapeutic manner.
Phlebotomist April 2012 to April 2014Yeiold Adult Group Home － Colonial Heights, VA
Travel to group home to draw blood, process and complete paperwork for sending to a lab.
Demonstrates a positive attitude, with professional ethics, and conduct.
Overseeing and ensuring proper sanitation and cleaning of equipment and your work area between donors Ensuring donor confidentiality, meeting customer service expectations, greeting and acknowledging clients.
Inbound Call Agent May 2013 to August 2013TLK Group － Richmond, VA
Provides inbound telephone customer support in a call center environment.
Processing complaints and/or requests from customers and business centers.
Responding to and following up on customer requests.
Tracking shipments and orders, or preparing reports.
Collecting and entering participant information into our computer database system.
Making reminder call-outs to study participants that are registered for screenings.
Assistant Manager/Cashier August 2011 to December 2012Quick Mart － McKenney, VA
Operate a cash register including cash transactions, checks, and charges Maintain check-out area: fill register supplies, bags; wipe counter tops; fill cigarettes Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping Assist customers with large purchases Unload and load trays/cases - 35 pound maximum to a height of 4 feet Answer the telephone using the appropriate greeting Greet customers and provide an enjoyable shopping experience for all customers.
Respond to customer requests in a timely manner Check in external and internal vendors according to corporate procedures Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.
Unit Secretary March 2010 to September 2011Yeiold Virginia － McKenney, VA
Complete an assortment of routine tasks that are vital to the smooth operation of the hospital unit or floor Apply identification armbands to newly admitted patients, input patient data, create face sheets, answer phones, arrange appointments, enter and take off new orders, file paperwork, notify physicians and mid-level providers of new consults.
Operate office equipment such as computers, fax machines, phone systems, copy machines, scanners, and label printers.
Customer Service Rep October 2008 to October 2008Wendy's － Richmond, VA
Operate a cash register including cash transactions, checks, charges Maintain check-out area: fill register supplies, bags; wipe counter tops; fill cigarettes Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping Assist customers with large purchases Unload and load trays/cases - 35 pound maximum to a height of 4 feet Answer the telephone using the appropriate greeting Ensuring customers and employee engage in protectingcompany property and merchandise at all times.
Receptionist June 2007 to August 2008Blackwell Elementary School － Richmond, VA
Ensure member follow-up, engagement and satisfaction Specific duties include member engagement phone calls; data entry in Microsoft word and Outlook Proven ability to attend to details, meet deadlines, and handle multiple priorities Highly competent event planner and demonstrates excellent attention to detail in the execution of events Answer incoming telephone calls and route calls to appropriate individual / department Greet and welcome visitors as point of contact for office.
Certified Phlebotomy, CPR and First Aid
attention to detail, call center, cash register, draw, CPR, client, clients, customer service, customer support, data entry, database, event planner, fax machines, First Aid, listening, office, Outlook, windows, Microsoft word, office equipment, Phlebotomy, phone systems, copy machines, printers, progress, scanners, answer phones, telephone, phone, tops
Diploma : General Studies, 1 2010George Wythe High School － Richmond, VAGeneral Studies
Associates Degree : Nursing/ Human Services, 1 2014Southside Virginia Community college - John Tyler Community College － Alberta, VANursing/ Human Services
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Companies Worked For:
Yeiold Adult Group Home
Blackwell Elementary School
George Wythe High School
Southside Virginia Community college - John Tyler Community College
Job Titles Held:
Inbound Call Agent
Customer Service Rep
Diploma : General Studies , 1 2010 Associates Degree : Nursing/ Human Services , 1 2014
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