LiveCareer-Resume

residential night shift team member resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Effective and adaptable team leader with a stellar work history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Team-oriented and diplomatic in working with people from diverse backgrounds. Dedicated Juvenile Worker offering 25 plus years of counseling and crisis intervention expertise. Strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Exceptional oral and written communication skills
  • Verbal crisis intervention techniques
  • Collaborative team player
  • Availability to work all shifts
  • Abillity to make accurate decisons in crisis situations
  • Ability to work independently
  • Ability to recognize and respond quickly to emergency situations
  • Ability to create and maintain a work environment that promotes diversity
  • Respectful of cultural and ethnic differences
Work History
Assistant Manager /Business Office Manager, 01/1992 to Current
Emerald Isle Mobile Home ParkCity, STATE,
  • Documented all space rent received from 98 tenants
  • Deposited all checks and cash received
  • Handled tenants complaints and came up with positive solutions
  • Offered hands-on assistance to tenants
  • Kept work areas clean, organized and safe
  • Made reservations for tenants to reserve the recreational building and kept track monthly all activities
  • Answered the telephone during business hours and returned all calls promptly
  • General Book keeping duties
  • Met with potential new tenants to go over Rules and Regulations with them
  • Ran background checks on potential new tenants
  • Drove around the Park on a weekly basis looking for infractions and provided documentation
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Juvenile Detention Group Worker , 05/1998 to 06/2019
Lane County Youth ServicesCity, STATE,
  • Supervised up to 32 inmates daily, including during mealtime and recreational time
  • As the Shift Supervisor, I administered and handed out medication to each youth and documented all medications in the MAR
  • I assisted in medical emergencies with youth by either calling 911 or our Nurse
  • Observed and recorded mental and physical health of each juvenile offender
  • Completed incident reports when disorder or violence occurs
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities
  • Taught juvenile offenders basic life skills such as Options to Anger and Thinking Error's
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
  • Initiated crisis intervention by following official crisis communication plans and training
  • Built relationships with defendants and offenders, assessing living conditions and case background information
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
  • Maintained organized offender records and documentation in compliance with department and legal standards
  • Assisted and observed youth during hygiene skills, room cleaning, meal times, recreation times and room time
  • Documented each youth on my shift by writing specific shift notes on each youth that were detailed
  • Maintained surveillance of building and identified all officials and employees before authorizing entrance
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons
  • Delivered accurate verbal and written reports
  • Responded to calls in both routine and emergency situations
  • Investigated all security and safety violations
  • Followed all Policy and Procedures
  • Maintained accurate and detailed logs of all events during each shift
  • Noted and followed up on any unusual behavior
  • Processed and logged accurate and detailed incident reports
  • Responded quickly and effectively to all security violations and duress alarms
  • Effectively dealt with angry, hostile, confused and out of control youth
  • Communicated clearly and concisely, both orally and in writing
  • Built and maintained professional relationships with all the youth in custody
  • Assisted in re-writing our Policy and Procedure manual
  • Was in charge of all Interns; doing their orientations and following up with them throughout their internship
  • Taught a group specifically for the female clientele only and designed the curriculum
  • Followed quality standards and procedures to minimize errors and maximize client and management satisfaction
Phoenix Treatment Program Primary , 06/2005 to 06/2017
Lane County Youth ServicesCity, STATE,

* Assisted youth in developing new skills necessary to live successfully in the program

* Provided effective support and transition services that faciltate their successful return to the community

* Did individual therapy with each youth I was assigned as their Primary or Secondary

* Completed Progress notes after each meeting with assigned youth

* Took youth on outings in the Community, while actively supervising them

* When in the role as the Shift Supervisor, gave youth medications

* Documented all medications in the MAR

* Called our On-Call Nurse or Doctor when in question or in an emergency situation

* Took my Primary youth I was assigned to on outings by myself into the community and documented in their progress notes

* Assisted the Juvenile Counselor and Treatment team in coming up with realistic treatment goals for youth

* Attended family therapy session and documented all sessions

* Taught specific groups to the youth in this program that aligned with their specific treatment goals

* Did one-on-one checks in with youth and documented in progress notes

* Wrote specific shift notes on how the overall shift went and how each individual did during that shift

* Handled medical emergencies or medication requests

* Taught the youth basic skill groups

* Conducted conflict resolutions between youth that were having issues with one another

* Conducted room searches for contraband

* Conducted strip searches when the youth came back from home visits or community visits

* Supervised meal times

* Typed up specific incident reports that may have occurred during the shift

* Attended Master Service Plans for the youth assigned to me

* Attended graduation ceremonies for each youth

* Used only strength based terminology with the youth

* Taught and documented different evidence based models such as; Motivational Interviewing, Multi-System Therapy, Oregon Social Learning Center's Multi-dimensional treatment foster care and group skill building that focuses on skill training/teaching and practice

* Provided a safe and secure environment for all youth in the program

* Conducted morning routines with the youth which included, wake up, room cleaning, shower time and meal times

* Conducted evening routines with the youth which included, close down meeting, snack time, dinner time, teeth brushing and telephone calls

* Reported any mandatory issues to my Supervisor, DHS and the Police

* Conducted and supervised recreation therapy, school, and individual tutoring

* Assisted with individual goal setting with the youth and support for daily living and other services

* Provided health and medical care to all the youth in the program

* Provided behavioral Support to all youth

* Provided personal care for all youth in the program and taught them skills on how to clean their rooms, brush their teeth and basic hygiene skills

* Assisted and taught youth how to clean properly. Not only their own rooms, but the building itself

* Taught youth how to wash their own personal clothing

* Encouraged all youth to participate in recreation activities, community outings, visits with their families, telephone calls to their families and writing letters

* Answered the main telephone line in a professional manner and kept confidentiality on each individual youth at all times

* Utilized a county computer to document each youth on not only their specific treatment goals, but also daily behaviors

* Worked all the different shifts which including, dayshift, swingshift, nightshift and mandatory overtime shifts

Juvenile Detention On-Call Group Worker , 06/1994 to 05/1998
Skipworth Detention FacilityCity, STATE,
  • Completed incident reports when disorder or violence occurs.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Supervised up to 32 inmates daily, including during mealtime and recreational time.
  • Taught juvenile offenders basic life skills such as Basic Hygiene Skills and Thinking Error's.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Maintained accurate and detailed logs of all events during each shift.
  • Noted and followed up on any unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Investigated all security and safety violations.
  • Monitored security camera system day and night to protect lives and property.
  • Maintained surveillance of building and identified all officials and employees before authorizing entrance.
  • Delivered accurate verbal and written reports.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Processed and logged accurate and detailed incident reports.
Education
Bachelor of Science: Criminal Justice / Social Sciences , Expected in 12/1992 to Western Oregon University - Monmouth, OR
GPA:
Associate of Arts: General Studies, Expected in 1989 to Lane Community College - Eugene, OR
GPA:
Certifications
  • Certified in CPR/First Aide/ AED and Blood Born Pathogens
  • Certified in Safety and Security Protocols
  • Certified in Mandatory Reporting
  • Certified in Prison Rape Elimination Act
  • Certified in Crisis Prevention Techniques/ Intervention
  • Certified Notary
  • Certified in Detention Restraint Techniques/Intervention
  • Certified in Defensive Driving Training
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Western Oregon University
  • Lane Community College

Job Titles Held:

  • Assistant Manager /Business Office Manager
  • Juvenile Detention Group Worker
  • Phoenix Treatment Program Primary
  • Juvenile Detention On-Call Group Worker

Degrees

  • Bachelor of Science
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: