residential mortgage loan office resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Residential Mortgage Loan Originating and Texas Real Estate. Motivated to learn, grow and excel with the Texas Farm Credit Family.

  • Financial transactions expertise
  • Proficient in 10-key
  • Credit Plus
  • Encompass
  • Desktop Underwriting
  • MLS
  • Microsoft Word, Excel, Publisher and Power Point
  • CardApp
Work History
08/2014 to Current
Residential Mortgage Loan Office Bigos Management Savage, MN,
  • Recommended loan approvals and denials based on customer loan application reviews
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Developed prospects for new loans by conducting 20 cold calls weekly
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Developed and maintained relationships with local real estate agents
  • Successfully closed average of 1 to 2 loans per month
  • Converted community contacts into potential clients through networking, consistency and credibility
  • Developed, updated and maintained database of existing and potential customers in Encompass
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Generated new business leads through direct customer engagement, deploying inbound and outbound Jessicaeting tactics and developing and optimizing informative content
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Customer Credit Deficiencies, Processing and Underwriting delays, protecting company reputation and loyal client base
  • Monitored social media and online sources for industry trends
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
06/2004 to 12/2011
Texas Real Estate Sales Agent (REALTOR) Medina Real Estate Group City, STATE,
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
  • Ensured that all clients looking to sell or buy were aware of current Jessicaet conditions, legal requirements, pricing and mortgages
  • Provided strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the Southern Rio Grande Valley area
  • Educated clients on sales and buying processes and advised buyers on making decisions
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Scheduled showings and tours for potential new clients and properties
  • Liaised between buyers and sellers to ensure positive experiences for both parties
  • Compared, researched and appraised properties
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports
  • Drafted purchase contracts and necessary paperwork for Residential and Commercial property sales using ZIPFORMS
  • Used the Local MLS to list and track properties in local area, complete in-process sales and update client information
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients
  • Informed home buyer of sales, construction and warranty processes
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Generated leads for sales and rental properties through cold calls and referrals
  • Coordinated appointments to show Jessicaeted properties
01/2004 to 05/2014
Property Manager CottonWood Park - Self Employed City, STATE,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Followed up on delinquent tenants and coordinated collection procedures.
Various Other Business Involvement Self Employed City, STATE,
  • 1986 - 2003 : Owned and Operated Pecker's Restaurant Bar & Grill - Full Service Restaurant serving Breakfast, Lunch and Dinner, and then into the evening for Karaoke, and other Live Music
  • 1995 - 2000: 50% Owner and Operator of Security Depot (Residential & Commercial Alarm Systems) .... Providing "Peace of Mind" while "Targeting in On Crime"
Expected in 08/2014
Associate of Arts: Interdisciplinary Studies/Psychology
South Texas College - Mcallen, TX
Expected in
: General Business
Abilene Christian University - Abilene, TX
Expected in
High School Diploma:
Weslaco High School - Weslaco, TX
  • Nationwide Multistate Licensing System (Current License # 1160948)
Additional Information

Active member of The Family Church:

My Wife and I are Small Group Leaders and teach various classes on marriage and family.

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Resume Overview

School Attended

  • South Texas College
  • Abilene Christian University
  • Weslaco High School

Job Titles Held:

  • Residential Mortgage Loan Office
  • Texas Real Estate Sales Agent (REALTOR)
  • Property Manager
  • Various Other Business Involvement


  • Associate of Arts
  • High School Diploma

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