Research Associate Resume Example
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RESEARCH ASSOCIATE
Summary
Accomplished and energetic administrative assistant with a solid history of achievement in customer service and administrative support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Clerical, Customer and Personal Service, Administration and Management.
Skills
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Experience
Fulcrum Therapeutics, Inc. | Cambridge , MAResearch Associate01/2019 - 04/2019
- Seek and provide information to help companies determine their position in the marketplace.
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
- Measure and assess customer and employee satisfaction.
- Measure the effectiveness of marketing, advertising, and communications programs and strategies.
- Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
- Direct trained survey interviewers.
- Screened potential subjects to determine suitability for studies.
Metropolitan State University Of Denver | Denver , COOffice Assistant08/2017 - 01/2019
- Oversee activities directly related to making products or providing services.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Interpret and communicate work procedures and company policies to staff.
- Compute figures such as balances, totals, or commissions.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Develop work schedules according to budgets and workloads.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
Autonation, Inc. | Tucson , AZCall Center Associate03/2008 - 08/2011
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Education and Training
St. Clair County Community College | City, StateIC3 Certification Microsoft Office
Course certified proficient in all programs in the Microsoft Office Suite. i.e Access, Word, Spreadsheet, Excel and PowerPoint.2017Graduated with honors.
University of Phoenix | City, StateSome College (No Degree) in Business AdministrationSome college, no degree Business Administration
Community Service
Domestic Violence Advocate
Community Service
Domestic Violence Awareness Advocate 2003 - 2004.
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Resume Overview
School Attended
- St. Clair County Community College
- University of Phoenix
Job Titles Held:
- Research Associate
- Office Assistant
- Call Center Associate
Degrees
- IC3 Certification Microsoft Office
Course certified proficient in all programs in the Microsoft Office Suite. i.e Access, Word, Spreadsheet, Excel and PowerPoint.
Some College (No Degree) in Business Administration
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