SEARCH

Research Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RESEARCH ASSOCIATE
Summary

Accomplished and energetic administrative assistant with a solid history of achievement in customer service and administrative support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Clerical, Customer and Personal Service, Administration and Management.

Skills
  • Clerical
  • Writing
  • Customer and Personal Service
  • Reading Comprehension
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Administration and Management Coordination
  • Critical Thinking
  • Management of Personnel Resources
  • Telecommunications
  • Sales and Marketing
  • Closing and contract negotiations
  • Certified Microsoft Office Specialist
  • Invoice organization
  • Excel spreadsheets
  • Advanced MS Office Suite knowledge
  • Account balancing reconciliation
  • Strong interpersonal skills
  • Professional and polished presentation
  • Self-starter
  • Inbound and Outbound Marketing
  • Dedicated team player
  • Database organization
  • Conflict resolution
  • 10-key proficiency
  • Understands grammar
  • Multitasking and prioritization
  • Administrative support
  • Oral and written communication
Experience
Logit Research Executed | Port Huron, MIResearch Associate01/2019 - 04/2019
  • Seek and provide information to help companies determine their position in the marketplace.
  • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • Measure and assess customer and employee satisfaction.
  • Measure the effectiveness of marketing, advertising, and communications programs and strategies.
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
  • Direct trained survey interviewers.
  • Screened potential subjects to determine suitability for studies.
Advanced Customer Service | Port Huron, MIOffice Assistant08/2017 - 01/2019
  • Oversee activities directly related to making products or providing services.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Interpret and communicate work procedures and company policies to staff.
  • Compute figures such as balances, totals, or commissions.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Develop work schedules according to budgets and workloads.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
Innovative Teleservices, Inc | Allen Park, MICall Center Associate03/2008 - 08/2011
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
Education and Training
St. Clair County Community College | Port Huron, MIIC3 Certification Microsoft Office Course certified proficient in all programs in the Microsoft Office Suite. i.e Access, Word, Spreadsheet, Excel and PowerPoint.2017Graduated with honors.
University of Phoenix | Tempe, AZSome College (No Degree) in Business AdministrationSome college, no degree Business Administration Community Service Domestic Violence Advocate
Community Service

Domestic Violence Awareness Advocate 2003 - 2004.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Logit Research Executed
  • Advanced Customer Service
  • Innovative Teleservices, Inc

School Attended

  • St. Clair County Community College
  • University of Phoenix

Job Titles Held:

  • Research Associate
  • Office Assistant
  • Call Center Associate

Degrees

  • IC3 Certification Microsoft Office Course certified proficient in all programs in the Microsoft Office Suite. i.e Access, Word, Spreadsheet, Excel and PowerPoint.
    Some College (No Degree) in Business Administration

Similar Resumes

View All
Research-Associate-resume-sample

Research Associate

Grain Biopolymer Research Lab, University of Guelph

Dublin, California