Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Inventory control familiarity
Telephone inquiries specialist
Visual merchandising proficiency
Customer service expert
Representative Support Center December 2015 to CurrentAction Link RSC － Akron, OHAchieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client.
Front of House Manager May 2005 to September 2010Logan's Roadhouse － Lexington, KYCreated new processes and systems for increasing customer service satisfaction. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Server/Bartender June 2000 to October 2004O' Charley's Inc － Richmond, KYGuaranteed positive customer experiences and resolved all customer complaints. Managed cash stock and inventory balances accurately. Stocked and rotated inventory regularly.
Route Auditor August 2010 to April 2017CHI Management Group － Akron , OHOrganized weekly sales reports for the sales department to track product success. Trained new employees quarterly. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Education and Training
Associate of Applied Science : Photography Ad Design, 2Jefferson Community College － Louisville, KY, JeffersonStudent body government representative Coursework in Business, Marketing and Communications Coursework in Business Administration and Organizational Development
Bachelor of Science : Psychology/Sociology, 2Kentucky State University － Frankfort, KY, FranklinStudent body government representative Continuing education in Psychology/Sociology Coursework in Business, Marketing and Communications Coursework in Business Administration and Organizational Development
Activities and Honors
Sales and Marketing Professional Association National Customer Service AssociationNational Customer Service Association