LiveCareer-Resume

remote customer service representative claims re resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated Customer Service Agent with over 15 years experience which thrives in fast-paced environments. Works independently, with minimal sutpervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, diligently brings our customers an experience, meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Service
  • Order and Refund Processing
  • Creative Problem Solving
  • CRM Software
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Call Documentation
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Transaction Processing
  • Microsoft Exchange
  • Document and Records Management
  • Computer Skills
  • Call Volume and Quality Metrics
  • Database Management
  • Remote Office Availability
  • Microsoft Office Suite
  • Team-Oriented and Cooperative
  • Inventory Management
  • Strong Analytical and Problem Solving Skills
  • Teamwork and Collaboration
  • Billing Adjustments and Refunds
  • Raiser's Edge
  • Regulatory Compliance
  • Salesforce CRM
  • LiveChat Messaging
  • Time Management
  • Promoting Brand and Company Identity
  • Proactive Self-Starter
  • Patient and Empathetic
  • Cultural Awareness and Sensitivity
  • Establishing and Maintaining Customer Relationships
  • Membership Inquiries and Renewals
  • Policies and Procedures Adherence
  • Inbound and Outbound Calling
  • Proficiency in Microsoft Office and G Suite
  • Microsoft Office
  • Excellent Attention to Detail
  • Inter-Department Collaboration
  • Work Prioritization
  • Business Development
  • MS Office
  • Multi-Line Phone Systems
  • Data Entry
  • Administrative and Office Support
Work History
Remote Customer Service Representative /Claims Re, 10/2020 - 09/2021
Cardinal Logistics Management, Inc. Winston Salem, NC,
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled over 50-75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assessed caller accounts to determine unemployment benefits, identify service needs and resolve issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Effective liaison between customers and internal departments.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

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Data Entry Specialist/ Customer Service Representa, 06/2017 - 12/2019
Ibm Corporation Camphill, PA,
  • Interpreted data and analized results using statistical techniques while providing on going reports.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed completed work for compliance with regulations.
  • Compiled information and input into data collection database.
  • Drafted reports for upper management as directed.
  • Tracked and maintained records for Data entry department.
  • Identified data entry errors and reported to necessary departments.
  • Organized, sorted and checked input data against original documents.
  • Applied data entry knowledge and statistical techniques and skills to resolve indecipherable or garbled messages.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Obtained scanned records and uploaded into database.
  • Verified accuracy of data before transcribing.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.

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Customer Service Representative, 02/2013 - 06/2017
Marshall Medical Center Cameron Park, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Devised workaround solutions for customer accounts issues, resulting in higher customer quality ratio.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled over 70-85 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assist with navigation for website interface
  • Verify customers credentials
  • Run Credit check (soft/ hard pull )
  • Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating.
  • Met customer call guidelines for service levels, handle time and productivity.

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Customer Technical Support Analyst, 09/2009 - 12/2013
Convergys City, STATE,
  • Provided Tier:1 IT support to non-technical internal users through desk side support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Activated accounts for clients interested in new services,while assisting customers in identifying issues and explaining multiple solutions to restore service and functionality.
  • Provided support for networking protocols and characteristics.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Defined and documented technical support best practices for Dell software technologies.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Resolved system, hardware and telephone issues Providedwithin 8-10 hours, improving efficiency among departments.
  • Installed Troubleshooting software and security applications and devices and suggested additional security measures.
  • Translated complex technical issues into digestible language for non-technical users.
  • Fielded average of 55 inbound phone calls to deliver support and remotely resolve service issues.
  • Managed high levels of call flow and responded to customer requests for website interface navigation and customer support needs.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

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Certified Phlebotomy Technician/Lab Assistant , 09/2019 - 11/2019
LabCorp (Externship) City, STATE,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Organized daily work based on collection priority.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Monitored patients for reactions and verified sample quality.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
High School : General Studies, Expected in 06/2002
-
Hazelwood West High School - Hazelwood, MO
GPA:
Status -
Certification In Phlebotomy : Phlebotomy/Lab, Expected in 10/2019
-
St. Louis School of Phlebotomy - University City, MO,
GPA:
Status -
  • Professional development completed in Laboratory
  • Completed professional development in Phlebotomy Specimen Collection
  • Continuing education in Phlebotomy and Laboratory science.
Associate Of General Studies: Perquisites For Nursing School , Expected in 05/2009
-
Columbia College - Columbia, MO
GPA:
Status -

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Resume Overview

School Attended

  • Hazelwood West High School
  • St. Louis School of Phlebotomy
  • Columbia College

Job Titles Held:

  • Remote Customer Service Representative /Claims Re
  • Data Entry Specialist/ Customer Service Representa
  • Customer Service Representative
  • Customer Technical Support Analyst
  • Certified Phlebotomy Technician/Lab Assistant

Degrees

  • High School
  • Certification In Phlebotomy
  • Associate Of General Studies

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