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Remote Customer Service Representative Resume Example

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REMOTE CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

I have had years of experience in the food industry handling customer needs and wants. In the restaurant industry, it is vital that you have a grasp on sales techniques. While I was a server, I promoted various specials and promotions that Applebee's advertised on a monthly basis. We were driven by good customer rapport along with monthly incentives for meeting sales and survey goals. I am now a customer service representative proficient in handling complex customer issues and promoting positive experiences. While working with Sykes, I have become more efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. I have also gained kills in coordinating documentation and handling various needs of TurboTax customers.

Skills
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Sales support
  • Order Fulfillment
  • Credit card processing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Good listening skills
Work History
Remote Customer Service Representative, 01/2021 to Current
Company Name – City, State
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended TurboTax to customers, thoroughly explaining details.
  • Boosted sales revenue by skillfully promoting diverse TurboTax options.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
Server, 02/2019 to 03/2020
Company Name – City, State
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Server, 09/2018 to 02/2019
Company Name – City, State
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Customer Service Associate, 08/2014 to 08/2016
Company Name – City, State
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Arts: Dual EnrollmentValencia College - City, State
Bachelor of Arts: Business Administration And Management, Expected in 12/2021
Missouri Valley College - City
High School Diploma: 05/2016
Apopka HighSchool - City
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Resume Overview

School Attended

  • Valencia College
  • Missouri Valley College
  • Apopka HighSchool

Job Titles Held:

  • Remote Customer Service Representative
  • Server
  • Customer Service Associate

Degrees

  • Associate of Arts : Dual Enrollment
    Bachelor of Arts : Business Administration And Management , Expected in 12/2021
    High School Diploma : 05/2016

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