Remote Customer Service Representative Resume Example
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REMOTE CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
I have had years of experience in the food industry handling customer needs and wants. In the restaurant industry, it is vital that you have a grasp on sales techniques. While I was a server, I promoted various specials and promotions that Applebee's advertised on a monthly basis. We were driven by good customer rapport along with monthly incentives for meeting sales and survey goals. I am now a customer service representative proficient in handling complex customer issues and promoting positive experiences. While working with Sykes, I have become more efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. I have also gained kills in coordinating documentation and handling various needs of TurboTax customers.
Skills
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Work History
Remote Customer Service Representative, 01/2021 to Current
Copart – Nampa , ID
Copart – Nampa , ID
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended TurboTax to customers, thoroughly explaining details.
- Boosted sales revenue by skillfully promoting diverse TurboTax options.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
Server, 02/2019 to 03/2020
Montage Hotels – San Diego , CA
Montage Hotels – San Diego , CA
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
Server, 09/2018 to 02/2019
Montage Hotels – Bluffton , SC
Montage Hotels – Bluffton , SC
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Customer Service Associate, 08/2014 to 08/2016
Bryanlgh Medical Center – Grand Island , NE
Bryanlgh Medical Center – Grand Island , NE
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Arts: Dual EnrollmentValencia College - City, State
Bachelor of Arts: Business Administration And Management, Expected in 12/2021
Missouri Valley College - City
Missouri Valley College - City
High School Diploma: 05/2016
Apopka HighSchool - City
Apopka HighSchool - City
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Resume Overview
School Attended
- Valencia College
- Missouri Valley College
- Apopka HighSchool
Job Titles Held:
- Remote Customer Service Representative
- Server
- Customer Service Associate
Degrees
- Associate of Arts : Dual Enrollment
Bachelor of Arts : Business Administration And Management , Expected in 12/2021
High School Diploma : 05/2016
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