LiveCareer-Resume

remote customer service representative resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Adaptable Accounts Payable/Receivable Specialist/Bookkeeper committed to accuracy and adept at both established procedures and industry-current tracking methods while adhering to generally accepted accounting practices. Capable of handling complex disbursement functions in a timely efficient manner. Ability to successfully complete multiple disbursement and payroll-related tasks. Flexible Customer Service/Productive Call Center Representative answering large volume of calls and resolving issues/complaints. Recognized for consistently earning top customer satisfaction ratings.

Skills
  • Excellent organizational/problem solving skills
  • 10-key touch environment/60 WPM
  • Works well in a team or individually with no supervision
  • Works well with stringent deadlines/self-motivated
  • Excellent verbal and written communication skills
  • Maintains professionalism and confidentiality at all times
  • Call Center Operations/high call volume
  • Excellent customer service
  • Analytical Thinking/Innovation
  • Ability to thrive in a virtual environment
  • Self Starter/Self Motivation
  • PeopleSoft, VIPER, SEMS, Tyler, MS Word, Excel, MS Office, AS400, GroupWise, Sugard-HTE
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
Experience
Remote Customer Service Representative, 09/2017 to Current
Afni, Inc.Montgomery, AL,
  • Provide world-class customer service by promptly and professionally handling inbound/outbound contacts, email contacts or off-phone resolution work, including but not limited to:

— Basic inquiries from consumers and members about products and services, meeting locations, billing issues, cancellations, etc.

— Support for “fragile” members who are struggling with the program (to provide encouragement and ideally to retain them as members)

— Complaints about any aspect of the Weight Watchers experience

— Questions about Weight Watchers technology for members, including explanations and troubleshooting related to the online toolkit and various mobile apps

— Orders for Weight Watcher products and services

— Inquiries from Corporate partner administrators related to their program details and their portal technology

  • Identify and escalate priority issues and complex problems promptly and courteously
  • Follow up on contacts as needed promptly and effectively; this may include returning calls, emailing, faxing, managing paperwork, or liaising with other departments
  • Use online and offline tools effectively to research and resolve caller issues
  • Document accurately and promptly all interactions as required using the tools provided (Customer Relationship Management system, billing system)
  • Master new technology as it becomes available
  • Stay abreast of content needed to effectively handle customer questions
  • Communicate regularly with all team members, peers, and superiors to ensure that everyone has the information they need to be successful
Bookkeeper, 05/2013 to 05/2022
M3 AccountingTampa, FL,
  • Carried out the finance and accounting activities related to student activities, appropriated and special funds, utilizing manual processes and computer technology
  • Coded and classified transactions involving distribution of expenditures among classes of accounts
  • Processed supplemental payroll records for both district and non district staff
  • Analyzed and interprets relatively complex rules and procedures for other employees and the general public
  • Prepared required accounts payable documents
  • Received receipts and deposit funds from various sources
  • Summarized and balance entries recorded in individual journals and ledgers, and transfer data to general ledgers
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, and P-card transactions/reconciliations
Account Specialist II, 06/2008 to 06/2013
Cook Children's Health Care SystemKeller, TX,
  • Processed vendor invoices and disbursement filing, A/P invoice matching & filing
  • Settled discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required
  • General accounting: helped with G/L account reconciliation and month-end closing, other ad hoc projects
  • Circulated financial information to journals and ledgers
  • Assembled statements and reports that require utilization of a variety of sources
  • Collaborated with Accounts Receivable: apply cash receipts, process daily invoices/credit, and help with collection of past due balance for alarm billings and golf course accounts for City
  • Application processing of customer payments including checks, wire payments, and ACH payments- Processed daily bank deposits
  • Audited monthly reports/cash drawers for all City Departments
Accounts Payable Specialist II, 10/2006 to 06/2008
Waste IndustriesOxford, NC,
  • Matched invoices to purchase orders, investigated invoice discrepancies, notified buyers of prices variances resulting in payment of invoices
  • Processed credit memos/posted and ran daily reports
  • Processed travel, mileage, reimbursement vouchers for employees
  • Processed all District credit card bills and monthly utility bills for payment
  • Requested invoices from vendors for items received but not yet invoices
  • Executed daily operations of accounts payable invoices
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Librarian Assistant, 03/2004 to 10/2006
Company NameCity, State,
  • Prepared daily bank deposits
  • Collected fines due/Reconciled and balanced cash drawers daily
  • Answered patrons' questions and assisted in finding materials requested
  • Returned books to circulation by placing on proper shelves
  • Assisted with training of new employees and work assignments when needed
  • Enforced current library policies fairly with patrons
  • Planned, directed and carried out special projects involving library promotions
Revenue Billing Specialist , 07/2000 to 04/2003
Company NameCity, State,
  • Balanced and reconciled payment entries
  • Executed daily operations of miscellaneous receivables, tax statements, water bills, and bank drafts
  • Analyzed meter exception listings to ensure accurate customer utility billing
  • Initiating/Closing of Service Orders and customer applications
  • Uploaded/Downloaded meter reading devices for accurate monthly customer billings
  • Application deposits and ACH payments
Education and Training
Associate of Applied Science: Accounting, Expected in 05/2005 to Houston Community College - Sugar Land, TX,
GPA:
: Business Management/Education, Expected in 05/1985 to Texas State University - San Marcos, TX
GPA:

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Resume Overview

School Attended

  • Houston Community College
  • Texas State University

Job Titles Held:

  • Remote Customer Service Representative
  • Bookkeeper
  • Account Specialist II
  • Accounts Payable Specialist II
  • Librarian Assistant
  • Revenue Billing Specialist

Degrees

  • Associate of Applied Science

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