LiveCareer-Resume

remote customer service agent resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • Inbound Customer Service
  • Information Updates
  • File Management
  • CRM Software
  • CRM
  • Technologically savvy
  • Call Center Operations
  • Inbound and Outbound Calling
  • High-energy attitude
  • Customer Complaint Resolution
  • Billing Inquiries
  • Problem Resolution
  • Applicant support and service
  • Application assessment
  • Recordkeeping and data input
  • Program understanding and advisement
  • Telephone etiquette
  • Microsoft Office
  • Critical thinking
  • Active listening
  • Computer skills
  • MS Office proficiency
  • Hardware diagnostics
  • Technical Troubleshooting
  • Customer support needs assessment
  • Application installations
  • Hardware and Peripherals
  • Customer follow-up
  • Policy adjustment knowledge
  • Basic math
  • Friendly, positive attitude
  • Reliable & trustworthy
Experience
05/2023 to 06/2023 Remote Customer Service Agent Momentum Solar | Spring Hill, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Investigated and solved routine and complex customer issues to earn repeat business.
09/2022 to 01/2023 Remote Customer Service Agent Momentum Solar | Spring Valley, CA,
  • Hours per week: 40
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Investigated and solved routine and complex customer issues to earn repeat business.
11/2021 to 07/2022 Remote Technical Support Agent Pitney Bowes | Chicago, IL,
  • Hours per week: 40
  • Collaborated with third-party retail technicians to diagnose and address customer complaints and issues with branded products.
  • Created step-by-step guides for correcting common software malfunctions and issues, providing simple, repeatable support solutions.
  • Worked remotely using Asteroid and ServiceNow, independently adhering to employer's scheduling and performance metrics.
  • Meticulously reported details regarding resolution of issues into database for use by other staff members.
  • Independently researched solutions using Asteroid resources, determining root causes and designing customized solutions for unique customer situations.
09/2021 to 09/2021 Mail Sorter Gardaworld | Louisville, KY,
  • Hours per week: 40
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
05/2021 to 05/2021 Remote Unemployment Claims Specialist Hd Supply | Harrisburg, PA,
  • Hours per week: 40
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
01/2021 to 04/2021 Remote Unemployment Claims Agent Azz | Plymouth, IN,
  • Hours per week: 40
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Reviewed documentation and accounts to gain full picture.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Collaborated with fellow team members to manage large volume of claims.
  • Handled modification and updating of policies.
09/2020 to 12/2020 Remote Chat Agent Total Wine | Knoxville, TN,
  • Hours per week: 40
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
01/2020 to 08/2020 Unarmed Security Guard Azz | Chelsea, OK,
  • Hours per week: 40
  • Investigated reported incidents to protect company assets.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
12/2019 to 12/2019 Unloader Taylor Corp | White Bear Lake, MN,
  • Hours per week: 20
  • Loaded and unloaded packages from loading dock to trucks.
  • Adhered to workplace safety standards and OSHA regulations.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Handled packages safely while unloading and transporting.
  • Unloaded parcels from truck with care to avoid damage.
08/2019 to 12/2019 Remote Health Insurance Agent Silverspot Cinemas | Coconut Creek, FL,
  • Hours per week: 40
  • Calculated premiums and established payment methods.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Assisted members to enhance current plans with supplemental benefits to boost sales.
02/2019 to 05/2019 Remote Technical Support Representative Concentrix | City, STATE,
  • Hours per week: 40
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Demonstrated advanced product knowledge to solve customer issues.
04/2017 to 02/2018 Remote Technical Support Representative Conduent | City, STATE,
  • Hours per week: 40
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Demonstrated advanced product knowledge to solve customer issues.
03/2015 to 01/2017 Customer Contact Service Agent Contact Services, CCS | City, STATE,
  • Hours per week: 40
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
07/2013 to 09/2013 Production Worker KCTC | City, STATE,
  • Hours per week: 40
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.
  • Unloaded and sorted products and transported items to proper locations.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
09/2012 to 11/2012 Stock Associate JCPenny | City, STATE,
  • Hours per week: 40
  • Communicated with customers to answer questions.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Followed instructions to properly arrange merchandise items.
  • Assessed floor displays to restock merchandise.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
03/2012 to 08/2012 Production Worker KCTC | City, STATE,
  • Hours per week: 40
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.
  • Unloaded and sorted products and transported items to proper locations.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Attended regular training sessions to increase machine operating skills.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
10/2010 to 11/2010 Order Picker Baker & Taylor | City, STATE,
  • Hours per week: 40
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Confirmed items picked for orders by keying codes into system.
  • Selected products and items from shelves and pallets for customer orders.
11/2008 to 07/2010 Wait Staff/Server, Riverside Senior Communities Independent Living, 100 Westwood Oaks | City, STATE,
  • Hours per week: 40
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
04/2007 to 07/2007 Concession Stand Worker Classic Cinemas Paramount Theatre | City, STATE,
  • Hours per week: 40
  • Received orders and fulfilled orders quickly and efficiently.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Followed established restaurant practices and procedures, delivering food that met quality standards.
Education and Training
Expected in 05/2010 to to High school diploma | Kankakee High School, Kankakee, IL GPA:
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

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Resume Overview

School Attended

  • Kankakee High School

Job Titles Held:

  • Remote Customer Service Agent
  • Remote Customer Service Agent
  • Remote Technical Support Agent
  • Mail Sorter
  • Remote Unemployment Claims Specialist
  • Remote Unemployment Claims Agent
  • Remote Chat Agent
  • Unarmed Security Guard
  • Unloader
  • Remote Health Insurance Agent
  • Remote Technical Support Representative
  • Remote Technical Support Representative
  • Customer Contact Service Agent
  • Production Worker
  • Stock Associate
  • Production Worker
  • Order Picker
  • Wait Staff/Server, Riverside Senior
  • Concession Stand Worker

Degrees

  • High school diploma

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