Remote Customer Service Agent Resume Example Convergys

REMOTE CUSTOMER SERVICE AGENT

Career Overview

Responsible Caregiver with excellent communication skills demonstrated by 4 years of experience in healthcare.

Core Strengths

Accomplishments

Living Assistance

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Work Experience

ConvergysMacon, GARemote Customer Service Agent06/2012 to 03/2014

Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Met or exceeded service and quality standards every review period.
Acted professionally and patiently when addressing negative customer feedback

RescareMacon, GAHome Health Care05/2009 to 09/2013

Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Provided personal nursing care in pre- and post-operative situations.
Tended to patients with chronic illnesses.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Comforted patients and provided them with reassurance and encouragement.

Educational Background

Associate of Science:Criminal Justice 2010CGCT, Macon, GA, USA

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees