LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Aspiring behavior technician with 40 hours of online learning experience who has a background in customer service/ sales looking for employment in the Middle Ga/ Atlanta area. As a mental health professional it is my goal to become part of work family that will challenge me to exceed standards, stay within ethical guidelines, while leave an impact on the mental health community and persons.

Skills
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Courteous with Strong Service Mindset
Experience
Remote Customer Service , 01/2023 to Current
Thermo Fisher Scientific Inc.Hanover Park, IL,
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Maintained positive working relationship with fellow staff and management
  • Followed up with patients to ensure that they are doing well with the mask that was provided for them and sell them an order of replacement pillows, cushions or seals and filters.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Safeguarded medical records to maintain patient confidentiality.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with medical product and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Part Time Manager , to
Ascena Retail GroupBolingbrook, IL,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Entered time and attendance logs in preparation for payroll.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed loyal customer base through engagement and capture of customer phone and e-mail information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Maintained safe work and collaboration spaces for night employees.
  • Processed and placed merchandise, the execution of visual displays and windows, as well post-floorset organization of stockroom hardware, prop and marketing areas.
Hostess, to
Omni HotelsIndianapolis, IN,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Explained QR code scanning for electronic menu access.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones promptly to record and confirm reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
Hostess , to
Omni HotelsRichmond, VA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Took beverage orders and served drinks during peak meal times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered telephone to provide dining information and take reservations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations...
  • Stayed attentive to server availability and table turnover to quickly seat guests.
Education and Training
Associate of Science: General Studies, Expected in 12/2019 to Georgia Military College - Milledgeville - Milledgeville, GA
GPA:

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Resume Overview

School Attended

  • Georgia Military College - Milledgeville

Job Titles Held:

  • Remote Customer Service
  • Part Time Manager
  • Hostess
  • Hostess

Degrees

  • Associate of Science

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