LiveCareer-Resume

remote customer service resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Conscientious siruisxm with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive customer service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate windows systems. Effective at operating within regulations and customer service department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Service-focused custoemer service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Motivated of 13 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Motivated Customer Service Representative with over 13 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Friendly customer service with 13 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in HP windows 11 with training in customer services.

Skills
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Needs Assessment
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Upselling Products and Services
  • Understanding Customer Needs
  • Strong Analytical and Problem-Solving Skills
  • Auto Dialers
  • SAP Crystal Reports
  • Microsoft Dynamics GP
  • Microsoft Access
  • Adobe Systems Adobe Acrobat
  • Microsoft Outlook
  • Answering Customer Questions
  • IBM Cognos Impromptu
  • Adobe Systems Adobe Creative Cloud
  • Information Inputting
  • Inquiry Requests
  • Filemaker Pro
  • Oracle PeopleSoft
  • Microsoft SharePoint
  • Call Transfers
  • Adobe Systems Adobe Photoshop
  • Tax Software
  • Medical Procedure Coding Software
  • IBM Notes
  • Cultural Sensitivity
  • Active Listening
  • Oracle E-Business Suite Financials
  • Customer Inquiry Response
  • Microsoft Dynamics
  • PCI (Payment Card Industry)
  • ADP Workforce Now
  • Adobe Systems Adobe Flash
  • Customer Service and Assistance
  • Google Drive
  • IBM Power Systems Software
Education
East Liverpool High School East Liverpool, OH Expected in 06/2015 ā€“ ā€“ High School Diploma : - GPA :
Work History
Thermo Fisher Scientific Inc. - Remote Customer Service
Bedford, MA, 03/2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Thermo Fisher Scientific Inc. - Remote Customer Service
Middletown, VA, 08/2021 - 03/2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Wendys Restaurant - Coworker
City, STATE, 01/2016 - 05/2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

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Resume Overview

School Attended

  • East Liverpool High School

Job Titles Held:

  • Remote Customer Service
  • Remote Customer Service
  • Coworker

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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