Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Mortgage Advisor with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Highly analytical, deadline-driven Relationship Manager who completes accounting activities with accuracy and speed. Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Results-oriented banking professional with over [Number] years in sales and branch management, loan management and general bank operations. [Job Title] skilled at informing clients about banking products and services and recommending the best options to meet their needs. Excellent interpersonal skills.
Researched sales leads
Strong interpersonal skills
04/2013 to Current
Relationship Manager- Porfolio HSBC bank Berhad – Ipoh
Industry : Banking / Financial Services Work Description : The business banking mass segment in Malaysia is a reactive relationship management model, managing SMEs typically with annual sales turnover below MYR10mill.
The role of business Banking Mass RMs is expected to deliver professional relationship management service customers and prospective customers, ensuring that products provided to such customer are within the Business Banking Mass product suite.
The Role will also must be responsible for ensuring all regulatory requirements (E.g.
Know you customer, Anti Money Laundering) are met both at customer on boarding and on an on-going basis.
And also we need control the portfolio will consist primarily of domestic relationship in the business are and the role will involve managing all aspects of the relationship including the inherent credit and operational risks.
Created strategies to develop and expand sales of services to existing customer which resulted in annual revenue.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Evaluated current service needs and product satisfaction levels with established customers.
Created alternative business plans to improve customer relationships.
Maintained and organized a customer database of over 200 clients nationwide.
04/2012 to 04/2013
Mortgage Executive CIMB BANK BERHAD – Ipoh
Meet customers to discuss opportunities to package banking products and services for their end users.
To ensure completeness and accuracy of documentation upon submission on fulfillment operations.
Executing requisite number of cold calls and visits to prospect.
To comply strictly with CIMB bank's policies and procedures, including all compliance procedures and guidelines.
Keeping abreast with updated product information and market changes (e.g.interest rate and equity market).
Organized focus groups to design the best marketing strategy for product offerings.
Responded to all customer inquiries thoroughly and professionally.
10/2010 to 12/2010
Mortgage ConsultantMAYBANK BERHAD
Identifying and acquiring new mortgage business to the Bank from primary and secondary market.
Meeting and exceeding the sales target set by the Bank.
Soliciting mortgage business referred by lawyers, real estate agents, housing developers and valuers.
Establishing and maintaining strong customer relationship and close contacts with business counterparts for referrals.
Ensuring compliance and consistency with internal Bank's policy.
Attend to customer enquirers and follow up on mortgage loan application and documentation.
Bachelor of Arts: International Business Admin Middlesex University - London
Bachelor's Degree: Business Studies/Administration/Management Business Studies/Administration/Management
Bachelor's Degree: Business Studies/Administration/Management International Business Administration Institute/University : Middlesex University - GPA: 2nd Class Upper (Honors)Business Studies/Administration/Management International Business Administration 2nd Class Upper (Honors)
Graduate Diploma: Business Studies/Administration/Management Business Studies Institute/University : Olympia College - Business Studies/Administration/Management Business Studies CGPA : ¾ 2009 July - 2009 November : Ministry of human resources Train & place Programmed Secondary Education in SMJK Sam Tet, Ipoh SIJIL PELAJARAN Malaysia (SPM)
banking, basic, Chinese, Communication Skills, Consultant, credit, Direct sales, documentation, English, equity, Financial, human resources, Languages, Leadership, managing, Management Skills 4, market, Money, mill, policies, real estate, relationship management, RMs, sales, Written
EXTRA CURRICULAR ACTIVITIES 2008 - 2010 Executive Business Club Members (Olympia College) 2006 Football Club Contestant (SMJK SAM TET) 2007 Hand Ball Club Captain (SMJK SAM TET) 2003 - 2007 Purple House Contestant (SMK SAM TET) Strength : Good communication skills Leadership charisma Dynamic team player Sense of responsibility Credit analyst
Bachelor of Arts : International Business Admin Bachelor's Degree : Business Studies/Administration/Management Bachelor's Degree : Business Studies/Administration/Management International Business Administration 0020Advanced/Higher/ : Graduate Diploma : Business Studies/Administration/Management Business Studies
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