Professional Relationship Manager with expertise in building/deepening client relationships. Superior customer service/sales management skills. Strong team player yet able to work independently. Successful at consistently exceeding sales goals.
Trained in sales process/management
Excellent presentation skills
Relationship Manager, 12/2011 to Current Bank of America – 112 E Holly St., Bellingham, WA 98226
Deliver value added experience to clients by matching financial goals with solutions
Maintain and grow existing sales pipeline through networking and cold calling
Exceeded 3rd quarter sales goals by 163%.
Collaborate with teammates/partners to drive sales/customer satisfaction results.
Analyze data/reports to drive processes that lead to success for both team and individually.
Resolve problems through active listening/offering suitable alternatives or solutions.
Managing risk through adherence to both Code of Ethics and Compliance.
Sales and Service Representative, 09/2006 to 12/2011 Bank of America – 277 G St., Blaine, WA
Contributed to Financial Center success by exceeding sales/referral/balancing goals.
Provided superior customer experience through assessing client needs in a professional/courteous manner.
Collaborated with leaders to drive operational excellence by establishing daily routines to mitigate risk.
Senior Teller/Teller Coordinator, 10/1995 to 09/2006 Bank of America – 277 G St., Blaine, WA 98230/112 E. Holly St. Bellingaham, WA 98225
Supported sales by exceeding referral goals/executing completion of sales process in accurate manner.
Demonstrated superior product knowledge/quality of service by achieving Far Exceeds rating on evaluation.
Maximized personal impact by taking on responsibilities beyond requirements of role.
Demonstrated ability to build/sustain relationships with clients/staff through clear communication/willingness to listen/value other's input.
Para Educator: Certified with 4.0 GPA to assist teachers in public schools, 2008 Bellingham Technical College - 3028 Lindbergh Ave., Bellingham, WA 98225
PADI Master Scuba Diver
4-H Leader responsible for delivering full spectrum of program including: teaching/mentoring youth, community service, public speaking, parliamentary procedure etc