relationship manager resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business development and lending procedures and formal training in Credit. Motivated to learn, grow and excel in Commercial Lending, offering a strong knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Skills
Relationship building and management
Interpersonal and client communications
Client Base Retention
Financial analysis aptitude
Business development expertise
Customer portfolio management
Teamwork / Collaboration
Service support
Work History
Relationship Manager , 05/2015 - Current Wells Fargo – Des Moines, IA,
Focus on growing Commercial portfolio through building new customer relationships, to meet or exceed annual sales, revenue, volume & new customer objectives while maximizing profitability, revenue and retention of new relationships by cross selling full range of products and services offered
Analyzes, originates and monitors larger loans while supporting Region with more complex relationships and transactions
Develops commercial business generally of moderate size and complexity as defined by organization
Steady growth (loans, deposits, fees), both individually and assisting team, through development of new Commercial Customers and cross selling existing Customers as well as development of referral network
Consistently generating opportunities through independent sales calls
Obtains financial and general business information and explains products and services offered
Coordinates financial analyses needed to make credit decisions
Communicates credit decisions to prospects and Customers as directed and negotiates specific terms and conditions for loans within parameters defined by credit decisions
Contributes and provides input to loan decision process based on evaluation of credit risk and other key factors from Credit Management
Established market expertise in assigned territory while maintaining established market presence
Actively generates referrals to all business partners in bank to help meet comprehensive financial needs of entrepreneurs or borrowing entity
Manage over 118 relationships totaling $24mm in exposure commitments
Store Manager II, 06/2012 - 05/2015 Fedex – Lakeland, FL,
Scheduled and led weekly store meetings for all employees to discuss sales promotions while providing platform for all to voice concerns
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Develop and manage account portfolio including: deposits, loans, fees and expenses
Responsible for new business development through extensive customer relationship management
Lead, coach, and motivate team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management
Promote brand through active leadership within community
Manage HR aspects ensuring performance management is in place to ensure feedback is occurring on ongoing basis and performance problems are addressed in timely and appropriate manner
Achieve and exceed Company sales plans and Key Performance Indicators
Ensure that programs and operational protocols in place to achieve customer satisfaction and retention
Store Manager, 06/2010 - 06/2012 Goodwill Industries Of Southeast Wisconsin, Inc. – Naperville, IL,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Drive achievement of financial results, ensure profitability, and highest level of performance for store. Staff store with high caliber teams that deliver exceptional customer service, customer retention and store cleanliness; as well as instilling and upholding core values of organization
Perform extensive customer relationship management, responding to product inquiries and delivering high-quality service and product delivery
Analyze and evaluate operating reports to determine how to maximize profitability. Ensure that store has appropriate key performance indicators in place to accurately predict achievement of expected and actual financial performance
Ensure that management team are managing and controlling operational expenses (including petty cash, payroll, and hours scheduled) within planned budget
Stimulate productivity and performance through strong leadership and solid management techniques
Fleet Operations Supervisor, 06/2003 - 03/2009 City Of Lewisville – Lewisville, TX,
Created initial training manuals, department procedures, and corrective action templates for Fleet Operations Department
Trained and managed over 75 employees, achieved quantifiable improvements productivity - resulting in both improved safety and operating margin
Served as escalation point of customer service issues and concerns while remaining focused on ensuring 100% completed customer satisfaction
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to customer complaints, protecting company reputation and loyal client base
Education
Bachelor of Science: Management, Expected in 2010 - Bridgewater State College - Bridgewater, MA GPA: Status - Member of National Honor Society/Alpha Mu Alpha, GPA: 3.63
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